The small business angle is interesting. From what I've seen working with non-technical business owners, the biggest hurdle isn't the AI itself — it's knowing what to ask it to do. Most small biz owners I talk to in Australia haven't even tried ChatGPT because they assume it's 'not for them.' The ones who do try it usually start with something simple like drafting customer emails or writing job ads, and then the lightbulb moment hits. Support agents like this could work if the onboarding is dead simple.
alanmcintyre|9 days ago