[tetubrah]

Thanks — great callout. We’re implementing this split explicitly:

- `human_timeout` (accepted but no response before SLA / no one accepted in time) - `human_rejected` (a human actively declined)

We’ll expose it as structured failure codes in the API response (not just a generic failure), so agent-side retry/escalation logic can branch correctly. Appreciate the push — this is exactly the reliability boundary we care about.