[nebula8804]

>The fully allocated cost of one call to a human agent is $3-5.

Are you kidding me?! It costs that much for the utter trash that I have deal with every company? A poor 1990s VOIP sounding connection to some random place in the Philippines while I try to get my issue solved in excruciating annoyance when they cannot follow my standard english flow or they cannot speak loud or clearly.

[raw_anon_1111]

All of the call centers I’ve worked with have had America based agents. Most were public sector - state governments and colleges. I worked at AWS in the public sector division of their Professional Services division for about 4 years as a consultant.

(Yes full time direct hire “blue badge” employee with the same 4 year base + signing bonus + 4 year 5/15/40/40 RSU vesting).

I have heard of companies that have gotten it down to 50 cents per call using foreign customer service agents. But those aren’t the companies that are going to pay AWS ProServe bill rates or even the rate my current employee charges companies at my bill rate (not saying that’s what I make)