[WJW]

Sounds like a them problem. If they can't be bothered to learn how to use their tools, it won't be a surprise that they then won't know how to use them. A free advantage to those of us that do dedicate the time to read the docs I guess.

[sodapopcan]

At least in web development it really seems to have become widely accepted, at least at many places, that people aren't expected to be anywhere near experts in the tools they use every day.