[fsh]

Considering the state of japanese IT, there is probably a person typing each reservation from the website into a 1980s mainframe.

[z2]

After receiving the orders that were actually printed from an Internet Explorer 6 only website, and faxed over from another office before being re-scanned in along with a barcode that usually failed to make it over the fax, hence the need to hand-type things. True story (not for JR specifically, but circa 2013)