[Tor3]

One of my (two) suitcases was lost once when I flew to Japan. But I didn't have to find out by waiting forever at the conveyor belt until I realized that.

Instead, when I left the airplane a person was there waiting for me, just outside the door, and explained to me that unfortunately one of my suitcases was missing. It was now in Shanghai instead of Japan. The person then walked with me to the immigration area, and then met up with me in the baggage hall afterwards, and took me to the right place to fill out the missing luggage papers, and explaining that if I could give the address of my place to stay in Kanji it would be easier. And the suitcase did arrive at my door the next day.

And, of course, in the baggage area itself.. a person from the airline was standing in front of where the bags come out and preventing them from banging into the side when they came down the slide.

Needless to say, but I've been travelling all over the world for decades and something like the above I've never seen anywhere else. Missed luggage uncountable number of times, many destroyed and damaged suitcases of course.. but that's elsewhere.

[Neywiny]

I'm pretty sure the last time I flew spirit I saw a handler protecting the suitcases. Either that or another airline, but even then Southwest or United, nothing fancy.