(no title)
sfink | 4 days ago
It has always baffled me why they make it so hard for first-time users in particular. Sure, they mostly care about the regular customers who make up 99% of their passengers, but everyone has to be a first-timer before they can be a long-timer. It's not just UX papercuts, the experience seems designed to be maximally hostile. Is it because one more marginal person is a little more delay, a little more crowding, etc? It feels like there are perverse incentives at work.
simoncion|3 days ago
On every pay-in-cabin bus I've ever ridden, this is synonymous with "No change given". The machines are quite happy to accept more money than is needed for a single ticket, and the reason for that is pretty obvious.
> It has always baffled me why they make it so hard for first-time users in particular.
The SFMTA (the San Francisco bus/train operator) provides a document that addresses almost everything you brought up. [0] The "unhelpful and condescending and impatient drivers" thing isn't addressed, but I've never run into a Muni driver that was anything but helpful. [3] As an added bonus, the most useful information about fares is posted on the paybox inside the bus.
[0] <https://www.sfmta.com/getting-around/muni/how-ride-muni-quic...> (via [1])
[1] <https://www.sfmta.com/visitors> (via [2])
[2] <https://www.sfmta.com>
[3] Granted, sometimes that help is "I don't know where that is, but I know you can't get to it on this line.".
sfink|3 days ago
> On every pay-in-cabin bus I've ever ridden, this is synonymous with "No change given". The machines are quite happy to accept more money than is needed for a single ticket, and the reason for that is pretty obvious....the most useful information about fares is posted on the paybox inside the bus
That's fair, but (1) when I was a kid and starting out riding a bus, I didn't know that; and (2) as that same kid, neither my family nor I had very much money at all and paying "extra" for something is just not something you do. Consider it a cultural thing. "inside the bus" is good but insufficient when I'm deciding between walking a mile or chancing the bus that I don't understand. (I almost always walked the mile. I was cheap, and I hated looking stupid in front of unsympathetic people.)
As for Muni, I didn't live where I could use it until I was no longer that kid. But adult me fully agrees with you. My experience with Muni has been much better than with most other busses I've used.