WingNews

duxup|3 days ago

I think because you get the disjointed Idiocracy Carl's Junior interaction: https://www.youtube.com/watch?v=5d7SaO0JAHk

As it is when I go to some fast food places they greet you in one voice (possibly a central ordering system) and you get a second voice that interrupts (local people I suspect) and takes over. It's weird.

fancymcpoopoo|3 days ago

This is a better idea. Put the headset on a delay so AI can inject the requisite politeness. Construction workers don’t have to turn screws by hand so why shouldn’t service workers have a tool that helps them give great customer service?

JohnFen|3 days ago

As a customer, I'd find that actively offensive.

Those pre-ordering recordings asking if I'm using an app are already horrible enough as it is. Offloading basic human politeness to machines would be even worse.

elil17|3 days ago

If someone is being forced by an AI to be polite to you, is it really still basic human politeness? Or is it some weird, different, corporate-hellscape-mediated thing

fanatic2pope|3 days ago

Less offensive than a completely meaningless forced "please" and "thank you" coming from an employee who only does it because if they don't they are punished.

nathan_compton|3 days ago

I find making employees say please and thank you substantially more offensive.

moralestapia|3 days ago

As opposed to the satisfaction of watching a minimum wage worker being zapped by an AI-powered collar and mumbling "Th-tha nk you" as a result.

Yeah, that'd definitely be The Truly Sincere Experience™.

Integrape|3 days ago

If the food at BK doesn't offend you, why would this?

chrisjj|3 days ago

> As a customer, I'd find that actively offensive

You'd have already been screened out by "You rule".

rapnie|3 days ago

Why not just have an AI to find that offensive, instead of you.

chrisjj|3 days ago

Because the headset doesn't have a loudspeaker mode.

But V2 will! The "AI" will handle the whole customer interaction, with the human doing nothing but carrying it around on his head.

freejazz|3 days ago

Slightly less-worse take than "isn't it ultimately better if the employees are more polite?"

(no title)

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