[techjamie]

Burger King already was doing this at their drive thru to check if employees were saying keywords like "you rule" and determining the customer's mood. Also saving a recording of the interaction for who knows how long. BobDaHacker got into their system with an auth bypass and exposed it[1]. It's very draconian.

[1] https://archive.is/fMYQp (BK DMCA'd the original article offline[2])

[2] https://bobdahacker.com/blog/rbi-hacked-drive-thrus/

[kotaKat]

The screenshots of the backend “Assistant” in [1] pretty much seem like this is what Burger King is expanding upon. It seemed already able to determine out-of-stocks and was gathering cleanliness data for the bathrooms.

It also sounds like they’re basically confirming [1] as well out loud — “He adds that the company is currently testing the AI drive-thru technology in fewer than 100 restaurants.”

Of note, I recall back in the mid-2000s there was a swing-down device near the order packing zone in the Burger King kitchen and it had a screen and a keypad on it and was labeled the “Manager’s Assistant” (or maybe “Kitchen Minder”?) device. From what I understood it was tracking production, providing reminders to check the bathroom, and providing projected order volume information.

https://www.goicc.com/kitchen-minder-tech-support

[dormento]

Wow they just had to remove it because of some "cybersecurity" law firm shenanigans. And wouldn't you know it...

https://bobdahacker.com/blog/rbi-hacked-drive-thrus/

> Cyble Inc. is an AI-powered cybersecurity platform and DMCA takedown service startup backed by Y Combinator. Their complaint specifically states that our use of the "Burger King" trademark was unauthorized and creates "a high degree of confusion among the public that the website is in some way endorsed by/or linked with our Client."

Way to reinforce the stereotype about their clients.