Because which employer we work for is voluntary. If I own a business, I can choose which systems I implement in order to ensure a certain level of quality. If I had a logistics company, would it be inhumane to install cameras in the truck and GPS devices that monitor speed? Absolutely not. There's something called "risk" and from a business standpoint, it needs to be mitigated and controlled.
That is why, as employees, even certain key words are monitored on our computers. If we're in a relationship with a co-worker, it needs to get reported. The list goes on.
A critical part of fast food is customer service. If customer services goes down the drain, that presents a very real business risk to Burger King.
To a certain extent, this has been a standard practice in the field of customer service representatives that are taking calls all day. Their calls are monitored and recorded, then reviewed to ensure a certain level of performance.
Fast food service is one of the most dehumanizing soul crushing jobs a person can do. I'm speaking from first hand experience that you're clearly lacking. On top of the abuse the workers deal with from all sides every single day, to have a robot giving you demerits based on specific language is fucking disgusting.
1. You assumed I don't have fast food experience and did not care to even know. It was more important to try and make a point, even if it was in a dishonest way. That says a lot about you.
2. Fast food is NOT one of the most dehumanizing soul crushing jobs. Yes, you deal with a lot of rude customers. But if you go into fast food unprepared for that, that's on you. It is part of the job (also part of hospitality) and it all comes down to how you respond and handle it.
3. If you're working fast food and willing to accept, or are stuck with, a low-wage job, that means there's other readily-available low-wage jobs that you can switch to. Working fast food is voluntary.
Since you have so much fast food experience, why did you not address how egregious customer service can be at places like Burger King? It's a problem. I've lost count of the amount of times a bunch of young employees slammed drive through windows on me, had an aggressive attitude simply because something wasn't right in their day, etc.
As a customer, I report it, but then feel like nothing gets done. It's my word against theirs. These systems allow management to actually know what's happening, who said what, if someone is disrespecting customers, etc.
Based on what you think is disgusting, I suspect you lack a TON of life experience and exposure to the world. My first-hand experience has led me to believe that a 5-year having to be on the streets selling candy full-time is "effing degusting".
Your definition if disgusting sounds very first-world.
shimman|3 days ago
owlcompliance|3 days ago
Because which employer we work for is voluntary. If I own a business, I can choose which systems I implement in order to ensure a certain level of quality. If I had a logistics company, would it be inhumane to install cameras in the truck and GPS devices that monitor speed? Absolutely not. There's something called "risk" and from a business standpoint, it needs to be mitigated and controlled.
That is why, as employees, even certain key words are monitored on our computers. If we're in a relationship with a co-worker, it needs to get reported. The list goes on.
A critical part of fast food is customer service. If customer services goes down the drain, that presents a very real business risk to Burger King.
To a certain extent, this has been a standard practice in the field of customer service representatives that are taking calls all day. Their calls are monitored and recorded, then reviewed to ensure a certain level of performance.
ryanmcbride|3 days ago
owlcompliance|3 days ago
2. Fast food is NOT one of the most dehumanizing soul crushing jobs. Yes, you deal with a lot of rude customers. But if you go into fast food unprepared for that, that's on you. It is part of the job (also part of hospitality) and it all comes down to how you respond and handle it.
3. If you're working fast food and willing to accept, or are stuck with, a low-wage job, that means there's other readily-available low-wage jobs that you can switch to. Working fast food is voluntary.
Since you have so much fast food experience, why did you not address how egregious customer service can be at places like Burger King? It's a problem. I've lost count of the amount of times a bunch of young employees slammed drive through windows on me, had an aggressive attitude simply because something wasn't right in their day, etc.
As a customer, I report it, but then feel like nothing gets done. It's my word against theirs. These systems allow management to actually know what's happening, who said what, if someone is disrespecting customers, etc.
Based on what you think is disgusting, I suspect you lack a TON of life experience and exposure to the world. My first-hand experience has led me to believe that a 5-year having to be on the streets selling candy full-time is "effing degusting".
Your definition if disgusting sounds very first-world.