[RankingMember]

Anyone who's been to a Chik Fila more than once has experienced how weird and off-putting this kind of micro-management to the point of ensuring certain phrases are always used in particular situations is- every conversation with them ends with them saying "my pleasure" in a rote way.

[craftkiller]

I definitely agree that is weird and off-putting, but I recently moved to an area with a grocery store that is the complete opposite: the cashiers stand there silently through the whole order. That's also off-putting despite my introversion. I think we need a middle ground with a simple mandatory polite greeting like "Welcome to Hank's" and then after that leave it up to being organic/authentic.