[RyanShook]

What I don’t understand about policy violations is why Google never warns the user before banning. A simple alert or email would reduce so much frustration on the part of users and so much overhead for Google.

ToS change frequently and it’s not really fair to assume the user knows what is and is not correct use of tokens.

[sheept]

I think from their end, they see a lot more malicious users (e.g. spam accounts) that it's not worth providing a gentle warning before a ban. There might've been thousands more accounts created for Chinese companies for distillation[0], that Google didn't think of/weren't able to initially distinguish genuine user accounts just using a third party tool on their Antigravity token.

Like in a similar vein, Instagram sometimes randomly bans genuine users without appeal, probably because they deal with thousands more spam accounts that don't deserve a warning/appeals process.

[0] Like as Anthropic reported: https://www.anthropic.com/news/detecting-and-preventing-dist...

[verdverm]

This is where mechanisms like ZKP + CBA built from a government ID will allow the company to distinguish, even through third parties, all without exposing actual identity.

[solfox]

Not just Google. This seems to be the default for most tech giants. I was banned on Facebook for an unknown reason, not provided any explanation, and given zero recourse. Had to resort to reaching out to a friend who worked there.

[g947o]

It is very easy to understand -- Google loses nothing by acting this way. They despise these users (and users in general by not providing any meaningful customer service), so it's natural they just cut off access completely.

If you think about how people's entire Google accounts are getting banned without apparently violating any terms without the ability to talk to someone or appeal, this feels almost nothing.