[spohlenz]

This issue has nothing to do with DRM, and is simply the result of a system that requires an account to be in good standing (i.e. has a valid credit card) before any downloads can be made.

Obviously this is an issue that should be fixed, but there isn't even any evidence that any attempts were made to contact B&N - just someone encountering an error message in B&N's software.

I'm as against DRM as anyone else here but this is a non-story.

[talmand]

I was thinking this too. By the way the article reads it has nothing to do with the DRM on the ebook itself. How can the DRM on the ebook be the problem if one cannot download the ebook in the first place?

This is a customer service issue, not a DRM issue.