For my taste, there are too few information on the site. Here are some questions I am having:
1. What kind of drive will you send around? Spinning disk? How much capacity?
2. Is there a special software that customers have to use or could I dd if=/dev/sda of=/dev/sdb?
3. In case a full clone is okay (see question 2), which filesystems are supported when I want to retrieve a single file online?
Also, here are two observations:
1. It occurs to me that the time for a full backup is much higher than an incremental backup. You should probably cover on the page whether you support incremental backups or not. Having a slow computer for many hours could be a deal-breaker.
2. The claim about other backup systems trying to force some kind of organization scheme on you (can’t quote since the page seems down) is vague. I have used various backup solutions (bacula, obnam, custom rsync scripts, bup) and none of them has forced me to do any re-organization of my data.
Thanks for the great feedback. Yeah, we need a lot more explanation.
Basically the point we need to get across is that you receive a drive and you can put data on it however you want. We provide a helper for you, but if you want you can use whatever backup mechanism you'd like. We just take the data and sync it to Amazon Glacier then resecure the drive.
You may want to test our site on iPad. An overlay(?) with a smiley and a frowney covers 80% of the screen and doesn't go away.
(edit) Random poking and frantic scrolling seems to have done the trick. The overlay is gone. This is a great idea, but ...
Once you have the encryption in the picture, you'll have people like myself asking why can't you mail me a drive with a preformatted TrueCrypt container, let me mount it with a native TC client, change the password, run a backup and mail it back to you, so that you'd stick this .tc file into the cloud (or wherever). Repeat on monthly basis, perhaps even with the same drive, so that I could do a differential backup and be done with it faster.
This is something that I would pay for "from $24/month", some further conditions apply.
I see a link to http://minviable.com/. This makes me wonder about the state of your idea. Is this one of those MVP tests to see demand? Are you a mature company? Typically these questions matter less but for the data-critical use cases you seem to offer solutions for, the answers to those questions are very important.
This looks like an interesting idea but I get the feeling there isn't a business behind it yet and they are just seeing if people are interested at this stage.
In my opinion this would be great a service if they provided online backups as well similar to Dropbox.
I can't seem to find any information about what countries they will be service either.
I think they are trying to speed up the initial backup phase. Uploading 300 gigs of data is no fun. Once they have the data, it's trivial to make the contents accessible via the web/native interface if that's what the client want.
But this would dillute the focus of the service. It'd become just another Dropbox clone with a minor twist.
I use backblaze now who gives you free recoveries (via downloading) if you need it or you can pay to get a drive shipped to you (I forget the pricing on it.)
Why should I use you over paying $5 a month for backblaze? From what I can tell you basically do the same thing for almost 5x the cost.
Yeah, the physical component has its upsides and downsides. The costs and margins are high for sure. The big advantages are a full backup of your drive. Try restoring your backblaze backup sometime, it won't be easy. Having tried Backblaze, Crashplan, and Carbonite, I've found I stick with external drive cloning (from the people we've interviewed so far, I'm definitely not alone).
I just don't get it. First, the ideology behind the service seems to be predicated on a straw man: few people think that cloud backup services are insecure, untrustworthy or otherwise worrisome. Moreover, the physical aspect seems to be a gimmick intended to demonstrate the philosophy of the service: this will be an exact replica of what you put on the drive. The results are the same, though, as the ultimate goal is to expose the data via a web service (with the option to receive a physical copy as well).
Moreover, there is a greater requisite time investment to use a service like this, insofar as one has to perpetually move the data to the drive, then take it to the post office. There is also the added cost of supplying a physical entity, which clearly translates to an inordinately high monthly charge that will be indefensible for most. It's a lot of work and a lot of money for a utility of debatable value.
You must not live in a house with 512kbps upstream.
Doing a full system backup to, say, S3 would take literally weeks. And my cable connection's downstream bandwidth is so small it's unusable while uploading (20mbps otherwise). I physically cannot backup my hard drive to the cloud over the Internet; all I have is an external hdd in the same room. I would love the offsite storage capability of a service like this.
"We've tried them all, and found nothing replaces a good old fashioned external hard drive as a backup tool. Online backup services try to "analyze" your data, reorganize it, and sometimes make mistakes."
This doesn't make any sense. Our online backup based on a rsync, makes a copy of the information that you point it to, and save it to a remote location.
What kind of "magic" do they use?
They don't resolve the problem of doing the backup yourself...either.
I like this idea, but like some of the others are saying, this raises too many questions.
Where does my drive go? What is a "secure location"? Who will have access to all my data? Who are you? Why should I trust you?
This definitely looks MVPish, and the idea is VERY intriguing....but I need more peace of mind before I dump all my data on a hard drive that arrived in the mail.
I would work more on the value proposition; Why would I send the drive back if I can just put it somewhere in my home? I don't think bandwidth and processor power are huge constraints these days?
Because if you put it somewhere in your home, you are not diversifying the geographic risk.
There is a solid argument to be made with backing up your hard drive and shipping it across the country, or to another continent.
If you get hit by a earthquake or a hurricane, you can be sure you have at least 1 copy of your data safe. It's the same advantage to why you would want to do 'cloud backups'.
Except that this doesn't require huge broadband and tying up your connection for days/weeks.
Sneakernet is actually a pretty common technique used by large companies, but they use tapes instead of hard drives (although I am sure many now use hard drives).
Upload speeds are actually not great for most people (even with Comcast).
Trying many backup solutions, it's frequent to see it chugging 20-80% of my CPU. For anyone doing audio, video, or compilations frequently, I'd imagine they would appreciate the extra speed on their computer.
I personally do superduper backups every 2 weeks on my calendar and was really wanting to have a service that both reminded me and stored my data offsite (for long term, reliable backup).
[+] [-] secure|13 years ago|reply
1. What kind of drive will you send around? Spinning disk? How much capacity?
2. Is there a special software that customers have to use or could I dd if=/dev/sda of=/dev/sdb?
3. In case a full clone is okay (see question 2), which filesystems are supported when I want to retrieve a single file online?
Also, here are two observations:
1. It occurs to me that the time for a full backup is much higher than an incremental backup. You should probably cover on the page whether you support incremental backups or not. Having a slow computer for many hours could be a deal-breaker.
2. The claim about other backup systems trying to force some kind of organization scheme on you (can’t quote since the page seems down) is vague. I have used various backup solutions (bacula, obnam, custom rsync scripts, bup) and none of them has forced me to do any re-organization of my data.
[+] [-] jacquesc|13 years ago|reply
Basically the point we need to get across is that you receive a drive and you can put data on it however you want. We provide a helper for you, but if you want you can use whatever backup mechanism you'd like. We just take the data and sync it to Amazon Glacier then resecure the drive.
[+] [-] eps|13 years ago|reply
(edit) Random poking and frantic scrolling seems to have done the trick. The overlay is gone. This is a great idea, but ...
Once you have the encryption in the picture, you'll have people like myself asking why can't you mail me a drive with a preformatted TrueCrypt container, let me mount it with a native TC client, change the password, run a backup and mail it back to you, so that you'd stick this .tc file into the cloud (or wherever). Repeat on monthly basis, perhaps even with the same drive, so that I could do a differential backup and be done with it faster.
This is something that I would pay for "from $24/month", some further conditions apply.
[+] [-] jacquesc|13 years ago|reply
[+] [-] zaidf|13 years ago|reply
[+] [-] jacquesc|13 years ago|reply
Like a Kickstarter project, it's a proof of concept that could turn into a real thing if people are willing to pay for it.
It's not as apparent as it should be, we'll make those changes today.
Thanks for the feedback!
[+] [-] scottharveyco|13 years ago|reply
In my opinion this would be great a service if they provided online backups as well similar to Dropbox.
I can't seem to find any information about what countries they will be service either.
[+] [-] jacquesc|13 years ago|reply
[+] [-] eps|13 years ago|reply
But this would dillute the focus of the service. It'd become just another Dropbox clone with a minor twist.
[+] [-] TazeTSchnitzel|13 years ago|reply
It would be nice if you could access the drive you send them online as well, perhaps.
Edit: My bad, they do this too.
[+] [-] mikezupan|13 years ago|reply
Why should I use you over paying $5 a month for backblaze? From what I can tell you basically do the same thing for almost 5x the cost.
[+] [-] jacquesc|13 years ago|reply
[+] [-] ruswick|13 years ago|reply
Moreover, there is a greater requisite time investment to use a service like this, insofar as one has to perpetually move the data to the drive, then take it to the post office. There is also the added cost of supplying a physical entity, which clearly translates to an inordinately high monthly charge that will be indefensible for most. It's a lot of work and a lot of money for a utility of debatable value.
[+] [-] superuser2|13 years ago|reply
Doing a full system backup to, say, S3 would take literally weeks. And my cable connection's downstream bandwidth is so small it's unusable while uploading (20mbps otherwise). I physically cannot backup my hard drive to the cloud over the Internet; all I have is an external hdd in the same room. I would love the offsite storage capability of a service like this.
[+] [-] mromanuk|13 years ago|reply
This doesn't make any sense. Our online backup based on a rsync, makes a copy of the information that you point it to, and save it to a remote location.
What kind of "magic" do they use? They don't resolve the problem of doing the backup yourself...either.
[+] [-] marcamillion|13 years ago|reply
Where does my drive go? What is a "secure location"? Who will have access to all my data? Who are you? Why should I trust you?
This definitely looks MVPish, and the idea is VERY intriguing....but I need more peace of mind before I dump all my data on a hard drive that arrived in the mail.
[+] [-] jvandenbroeck|13 years ago|reply
[+] [-] marcamillion|13 years ago|reply
There is a solid argument to be made with backing up your hard drive and shipping it across the country, or to another continent.
If you get hit by a earthquake or a hurricane, you can be sure you have at least 1 copy of your data safe. It's the same advantage to why you would want to do 'cloud backups'.
Except that this doesn't require huge broadband and tying up your connection for days/weeks.
Sneakernet is actually a pretty common technique used by large companies, but they use tapes instead of hard drives (although I am sure many now use hard drives).
[+] [-] jacquesc|13 years ago|reply
Upload speeds are actually not great for most people (even with Comcast).
Trying many backup solutions, it's frequent to see it chugging 20-80% of my CPU. For anyone doing audio, video, or compilations frequently, I'd imagine they would appreciate the extra speed on their computer.
I personally do superduper backups every 2 weeks on my calendar and was really wanting to have a service that both reminded me and stored my data offsite (for long term, reliable backup).
[+] [-] blantonl|13 years ago|reply
What happens when bandwidth costs decrease over time?
[+] [-] eapen|13 years ago|reply