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Time Warner Boosts My Speed, Cuts My Bill

119 points| cjaredrun | 13 years ago |consumerist.com | reply

64 comments

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[+] krazybig|13 years ago|reply
This article is factually inaccurate. Time Warner is rolling this change out across the country, not just in the Kansas City area.

Here's the announcement from December: http://www.twcableuntangled.com/2012/12/we-are-boosting-down...

Frankly, Time Warner needs to increase their internet speeds to keep up with LTE. I have one of the higher speed options and my LTE speeds are about twice what I experience on my Time Warner connection.

[+] jrockway|13 years ago|reply
I have a 50mbps Time Warner connection and all I got was a letter telling me that I would have to pay $8 a month to rent a $10 modem.

One thing I've noticed since moving to New York City from Chicago is that nobody has to even try in New York because the captive audience is so large that even the worst-run business will make tons of money. ("We don't take credit cards." "A $5 fee will be added for paying your bill online." "No laptops allowed at this coffee shop.") I'm surprised JFK isn't a Ryanair hub yet. </rant>

[+] tincholio|13 years ago|reply
> This article is factually inaccurate

No, it is not. The guy states what he /thinks/ might be reasons for this change, not that they /are/ the reasons.

[+] ceol|13 years ago|reply
Yeah, Comcast is doing the same thing in my hodunk little town on the East Coast— sans the price decrease.
[+] LarryMade|13 years ago|reply
When there's a chance of serious competition they will act.

Years ago in our spot in rural California Sierra Nevada foothills we were patiently waiting for DSL... Every time we called AT&T they said DSL was a year or two away. According to rumor it took a fire for it to finally happen.

Around 2001 we had a major wildland fire that burned off a lot of trees and such which cleared off line of sight for satellite reception for TV and internet to a lot of folks. According to some, that possibility prompted Comcast to stretch out their cable access to beat the satellite service to the punch, and at the same time they started working on digital cable service here-which meant high speed internet, and lo and behold DSL was available in mere months!

Not to say it was a total roll out - there are still some areas beyond the 5000 meters from the CO and too far from the cable routes that have to suffer with satellite - and its really lousy, just above dial up - unless cable or DSL moves in I'm sure Hughes/WildBlue wont bother on improving that.

[+] pasbesoin|13 years ago|reply
I'm in a major metropolitan area, and AT&T's DSL (also under its previous name, SBC) was for shit. (Not a few would argue that it still is, actually.)

It wasn't until Comcast started rolling in wholesale and eating their lunch (also "stealing" voice service with their multiple and combined offerings), that AT&T deigned to make any significant improvements. This is despite having a very significant tax break from the state in return for a commitment to roll out "universal access".

All these companies that do better -- when there is finally a threat; incentives don't work. A pox on them. I hope the publicity of their responses just aids in shining a light on their longstanding corruption and shit service.

[+] atdrummond|13 years ago|reply
For those beyond 5K meters, they should try Exede. The latency is still high but speeds average around 10 mbps.
[+] Sami_Lehtinen|13 years ago|reply
For $29,90 USD you should get at least 100Mbps. 10 to 15Mbps upgrade made me laugh. Here in Helsinki, Finland 100Mbit/s unlimited connection without caps costs 19,90€/mo, including 24% tax.

Gigabit connection got premium price of 99€/mo (including taxes).

There are no additional fees, like device rents, connection fees or what ever.

[+] Sami_Lehtinen|13 years ago|reply
May I add that, ISP dug the fiber, connected it and gave all equipment for free. As well as they replanted plants and replaced tarmac and everything else that was damaged in the process outdoors.

That should tell us, that they're still making hefty profits from the connection.

[+] nicksergeant|13 years ago|reply
I'm in Rochester, NY and I pay almost $80/mo for 30mbps/5mbps.

Time Warner has a monopoly in the area, and Verizon / Google have no interest in competing (for whatever reason).

It sucks.

[+] jyrkesh|13 years ago|reply
I realize that the cable monopoly is underinvesting in infrastructure and overcharging for service, but it's still unfair to compare the service of a country as small as Finland to a country as large and sprawling as the US. There's simply that much more ground to cover, and coverage is definitely a higher priority than speed or cost.
[+] lancewiggs|13 years ago|reply
"But the bill says $29.99, so that’s what I’m putting on the check."

I really hope he is not serious - is this true? I've not seen a checkbook in years and years.

[+] ariwilson|13 years ago|reply
You must not live in the US.
[+] drbawb|13 years ago|reply
It's quite true.

I do pay most of my bills online. (Including my TWC Internet bill, actually.)

However there are some bills that _require_ me to use a checkbook, primarily my rent and housing related expenses [water, sewage, garbage, maintenance].

I could pay in cash, but a check provides additional security and convenience anyways. -- They won't accept debit or credit cards though.

[+] kennywinker|13 years ago|reply
Meanwhile in Canada, internet prices trend upwards, and google fibre-esque offerings are nowhere to be seen.
[+] narcissus|13 years ago|reply
I don't know where you are, but believe it or not the competition between Eastlink and Bell Aliant FibreOp are making the market pretty good here in the Maritimes. I think, anyway.

I pay $99/month for 50M/50M internet, phone and TV (with the movie network, a couple of extra 'networks' and the full home DVR). Admittedly, that's for 12 months, but I can renew at that price for another 24 months after that.

If worse comes to worst I'll switch back to Eastlink. For now, though, it was worth switching just for getting Bell to run network cables throughout the house for me for nothing :)

[+] jrockway|13 years ago|reply
Startup opportunity?
[+] shawnc|13 years ago|reply
pretty much exactly.
[+] jasonkostempski|13 years ago|reply
I think TWC needs to double down on providing good, affordable service in areas where they still have a monopoly instead of doing these panic offers every time a new player moves into town. When they do that, it's much more obvious to the customer they've been being way over charged for years. FiOS is sparsely available in my area and I move around this area a lot, sometimes FiOS is available, some times not. If you're lucky enough to have the competition in your area, TWC will give you massive discounts if you tell a rep you're switching. I never take the offer, I'd rather take my business elsewhere just to loosen the stranglehold they have on the area.
[+] ck2|13 years ago|reply
Every six months I call my cable company and get my bill cut by nearly half the regular price.

I don't think people know that most service providers have retention departments designed specifically to give you far better rates to keep you around.

Sure it's annoying and the price still goes up every year but there are also people who refuse to use coupons so thank you for funding my discounts.

Admittedly if you live in a monopoly or duopoly isp area it's significantly harder to get good performance for a low rate.

Now we need to figure out why server rental rates are so much higher in the USA vs elsewhere.

[+] jebblue|13 years ago|reply
Way to go Google! Chase 'em with a hot stick! I'm so sick of charges that don't make sense. We bought Roku and a cool HD antenna, we are now Cable Free!!! TV not Internet.
[+] sunwooz|13 years ago|reply
My mom got cheaper price on the phone bills after she complained the price was too high. Maybe everyone should start complaining.
[+] cjaredrun|13 years ago|reply
funny how that happens...

/me tips his hat to capitalism

[+] betterunix|13 years ago|reply
Why give the credit to capitalism? Suppose the government were to provide quality broadband service -- would that not also force the ISPs to act (e.g. how UPS competes with USPS)?

This is a win for competition, not capitalism. Not all competition is capitalism, and capitalism does not always imply meaningful competition (it does, however, generally fail to serve people best in the absence of competition).

[+] ihsw|13 years ago|reply
Capitalism my ass, this is another flavor of fine-tuned government and industry collusion.

No government on earth would tolerate any kind of capitalism other than the competitive bidding for multi-year exclusivity agreements (ie: guaranteed ways of sticking it to consumers).

[+] mosselman|13 years ago|reply
That is so cute, getting excited about 5mbps extra.

http://www.speedtest.net/result/2475450363.png

Now, could someone explain to me why this is on hacker news, and so high in the list? It only remotely references something new that Google is doing, is that the requirement these days?

[+] Ao7bei3s|13 years ago|reply
I disagree, actually -- according to speedtest.net we are both in the 1%. A 5Mbits upgrade to a 20Mbits connection is significant.

http://imageshack.us/scaled/landing/11/speedtestga.jpg (edit: does anyone here have a faster connection to the place where he lives?)

(Typically its much slower (esp wrt latency, but throughput too, around 25ms/90Mbit/s down) though because for normal surfing I usually just use WLAN.)

[+] sergiotapia|13 years ago|reply
Link title should be changed. The Google Fiber relation is pure speculation and NOT FACT. Title as is, is link bait.
[+] Gilipe|13 years ago|reply
It's the freaking title of the article!