[felciano]

Same thing happened to us, but with http://www.crashplan.com: out of the country for 2 weeks that happened to overlap with the expiry of our annual subscription. Because the credit card on file had expired, CrashPlan tried to contact us via email for a week and then deleted all of the backups!

This does seem like a key aspect of the "service" component of SaaS, in particular for cases where data is deleted or is otherwise difficult to restore (i.e. recovery involves more than just a new, valid credit card number). Maybe we need some sort of SaaS evaluation or ranking system that took these types of policies (grace periods, etc) into account...