This looks cool. Is it meant to on a dedicated iPad or in a Square-type POS flow?
Side note: NPS questions should be on a 10 point scale, and the actual NPS should be the % of promoters - % of detractors instead of a straight average.
It's meant to run on a dedicated iPad in a business. Yes, we calculate NPS from those questions as well as the average response, and use the NPS as the primary metric to compare between locations and track satisfaction over time.
kapilkale|13 years ago
Side note: NPS questions should be on a 10 point scale, and the actual NPS should be the % of promoters - % of detractors instead of a straight average.
eschluntz|13 years ago