[ciaron]

I can second this - Linode has always responded quickly and effectively in my experience.

[andyhmltn]

I third this. I've never had a problem. Most of my tickets have a response within 10 minutes and they always seem to have been open when anything has gone wrong on their end. Is anyone not thinking that the reason they didn't come out in public talking about this until now is because law enforcement was involved? Notifying the public could ruin the investigation.

[threeseed]

No. Because Linode has been hacked before and exactly the same situation is playing out. Major compromise and selective release of information.

I really do wonder at what point people are going to realise that they aren't dealing with a company who cares about their interests.