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How to tell a young(ish) person their behavior is inappropriate at work.

39 points| Articulate | 13 years ago |articulateventures.com | reply

73 comments

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[+] rollo_tommasi|13 years ago|reply
Where the hell does this "we were all given medals for trying" meme come from? I came in fourth or fifth place or sixth place in a lot of activities as a kid and I never got a got a trophy for any of them. Is this idea backed up by any kind of analysis? Is there an "ur-quote" somewhere that all subsequent repetitions of this idea have descended from?

More to the point, the real salient feature of the "Milennial" job market experience is ruthless competition for top colleges and elite jobs, with sharply declining prospects for those who don't make the cut. No generation since the Depression has had to throw so many elbows and jump through as many hoops to carve out a livable career, which makes these kind of coddled-kids feature-length sighs incredibly frustrating to read.

The specific instance that this guy is shaking is head over is especially silly. He's throwing this kid some b.s. resume-boosting make-work basically as a personal favor, and he's surprised the kid doesn't treat it like a white-shoe interview?

[+] joshstrange|13 years ago|reply
I think he over-generalizes with the statement "we were all given medals for trying", I didn't grow up in that kind of environment but I have seen exactly what he is talking about. When I was about 16-18 I started to notice it, the removing of the possibility of failure which manifested itself as "everyone gets an award", "Removal of star roles in plays, transitioning to everyone having a small part so no one felt left out", "Everyone is a winner, there are no losers", etc. I have 2 big issues with this kind of thinking:

1) That's not how the real world works so you end up setting these kids up for failure

2) If you never fall down you never learn how to pick yourself back up

I completely agree with your statement about the texting. He hung out with this guy outside of professional channels multiple times (Pizza/Walks/etc) so why would he expect this guy to suddenly change his method of communication when it comes to job. Not to mention by his own admission it wasn't an awesome job, he was offering it a favor/because he liked the guy.

My dad is real estate agent and the majority of his younger clients (<35 years old) all text him concerning looking for a house/selling a house. I still remember the first time he got approval to put an offer on a house via text, he thought it was crazy at the time but now it's a regular thing for people to make a $250K-$450K decision via text. If anything I like doing it via text more because I have a full record of everything said. I am looking to buy a house right now and I communication with my agent almost 100% via text.

[+] run4yourlives|13 years ago|reply
No generation since the Depression has had to throw so many elbows and jump through as many hoops to carve out a livable career,

As a Gen X-er, I can counter that specific argument, but as to your overall comment, perhaps I can explain:

There was a massive shift in thinking in the late 80s/early 90s in education that valued the promotion of "self esteem" above all other educational outcomes. This drastically changed how children were taught and handled as they were growing up. In many cases, this was entrenched in such practical matters as "not keeping score", "not worrying about spelling", "not being too critical" and ensuring every child understood that "they were special".

Of course, any one person's particular exposure to this line of though and its effects on them varies greatly. Suffice to say that many people saw this as counter productive, and more recent research has shown that in many ways it has been exactly that; or rather, misguided interpretations of fostering self-esteem have led to the creation of over coddled babies masquerading as young adults.

Unfortunately, your generation is saddled with this stereotype whether you like it or not. Even more unfortunate is that it is not hard to find plenty of examples of support. This is no less true than my generation being labeled disillusioned slackers.

[+] bluedino|13 years ago|reply
Have you been to a kids soccer game? Everyone makes the team, everyone gets to play, and everyone gets a little trophy at the end of the season. Some leagues don't even keep score.
[+] jlgreco|13 years ago|reply
I have three or four trophies in an attic somewhere from playing baseball as a kid. Never caught nor hit a baseball the entire time.
[+] shubb|13 years ago|reply
Wow, here is the conversation this blog is about [1].

I'm horrified. Not so much that this guy wants his 'friend' to suddenly start acting like an anonymous jobseeker, in order to get work he is being offered for being a 'friend'.

No, I'm just horrified that the author is comfortable boasting about his arrogance. 'Silly college kid'? That's an amazing lack of respect for a human, never mind a prospective employee. I think any high value prospective employee coming across this blog would run a mile.

And why is this guy who graduated in 2005 writing articles about how terrible young people are?

I'm surprised to see a PR guy embarrass himself publicly like this. Vance Crowe, if you are reading this, is this part of some strategy?

[1]http://static.squarespace.com/static/51683bece4b0af794dea1f9...

[+] angersock|13 years ago|reply
Honestly, the kid comes off as a jackass in his text--"mmm yes i am a super busy college kid, what do you have to offer me? swirls whiskey glass".

The "silly college kid" part is clearly meant in jest, likely because of their shared history.

I'm all about iconoclasm, but the kid's communication there is just painful to read.

[+] bluedino|13 years ago|reply
Am I the only one who doesn't find that job inquiry via text not that bad?

There's no text or AOL-speak. In fact, it's worded better than most emails I receive at work. The author and the college kid have what seems like a pretty informal relationship. It's not like he's texting back some HR person he's never met!

[+] Anderkent|13 years ago|reply
Especially since the text sums up to 'Hey, when can we meet to discuss this'. I might be another silly couple-years-post-college kid, but there's nothing wrong with that text to me.
[+] wizzard|13 years ago|reply
What I find grating about it is that it's worded like he thinks he's a hot commodity and is expecting Vance to woo him. And telling him what your rent is going to cost... wow.
[+] ElliotH|13 years ago|reply
I don't see why a text asking for a phone call/meeting would be inappropriate. The huge message seems poorly suited to the medium.
[+] pgrote|13 years ago|reply
Concur. I abhor using the phone for things like this and appreciate greatly someone emailing/texting. If things go well and we need to chat on the phone, we can schedule at that point.
[+] sukuriant|13 years ago|reply
I don't think it was bad at all, especially considering the relationship the two of them had.

Actually, I could imagine reading that article with some-old-correspondence-method (telephone) and some-even-older-correspondence-method (physical mail) replacing texting and telephoning/emailing, and could imagine someone from 50 or so years ago saying the exact same thing.

[+] swalkergibson|13 years ago|reply
This article is ageist.

Communication problems and impolite behavior cross all generations, it is not just limited to Millenials.

"Step 3. Remember, Millennials have been raised on a steady diet of compliments and praise."

Is this not true of every generation?

To me, this whole article reeks of "kids today" type angst.

[+] freehunter|13 years ago|reply
I would say that almost all of the non-specific things hold true for every generation. It doesn't matter if you were born in 1920 or 1990, young people come into a situation with a different mindset than the previous generation. Without the shackles of "that's how it always has been", of course they'll be able to better see ways to improve efficiency. Of course they'll tell you if they're unhappy (because they're not used to being unhappy about it yet).

It doesn't have to be "how to talk to millenials", it's "how to talk to young people". Let's wait for the repost in 20 years and see how much things change.

[+] acjohnson55|13 years ago|reply
I think what this comes down to is that if you're a young employee and you're interested in being seen as a rising star, you've got to have a lot of cultural awareness. You should be able to combine an ability to leverage new technologies and work patterns to your relative advantage while also being able to assimilate into established structures. The fact that I was raised to adhere to traditional corporate culture has been an asset my entire career.

I had a good friend, my same age, who worked at the same company as me, and he didn't have the benefit of a strong cultural pre-education. As a result, he made a number of gaffes in etiquette that collectively hurt the perception of his seriousness in the workplace--things like pranks, being to "familiar" with people, silly voice mail greetings, etc. All these things you can get away with if you're knocking it out of the park, but if you're a regular, competent employee, you're going to find yourself passed over for leadership in favor of people who are a bit more culturally aware, all other things being equal.

It's a complicated world. Why should a well-written text message be worse than a well-written e-mail? I'm sure there are several reasons, but the point is that it's not something most young people consider. In today's global, connected, and rapidly changing world, we have choices between many mediums for communication and constantly have to code-switch for different audiences (especially if you're a minority, but that's a whole other topic). The folks who are going to rise are those who are very in-tune, either by intuition or education, with the connotations of the communication and presentation choices they make.

[+] famousactress|13 years ago|reply
I find the tone and content of this article wildly obnoxious. It addresses the entire situation from a place of undeserved righteousness. These pesky kids, how do we let them know that we've already decided how business people ought to act permanently? I have mental images of this guy firing Zuck for showing up to work in a hoodie.

Seriously though, the way young people think about personal information, privacy, and transparency is going to change the way we act at work. I'm at a startup now where our founders are a bit younger than I am (I'm in my early thirties). I remember being really surprised and even off-put when I got Facebook friend requests from them. I was used to keeping my personal and work life pretty distinct. That wasn't as much the world they lived in. They were used to the idea of working with their friends. Now it's super normal to me, and the company really benefits from the fact that we're all actively interested in each-other's lives. It's a bit of a paradigm shift and you can like it or dislike it but I think to paint generational differences as universally 'bad' is really unfortunate and short-sighted.

[+] otto|13 years ago|reply
I think it is a bit of a generalization to say younger people mix business and personal lives.

Opposite of you, I'm in my late 20s, the youngest person in my organization; and I get Facebook friend requests from people in their 40s and 50s that I only know at work.

Perhaps it is more accurate to say people who do not have the same values in privacy as you use things like Facebook differently.

[+] NegativeK|13 years ago|reply
Is there solid research that shows that the Millenial generation actually holds the characteristics listed in this article?

I know I've seen some of them in my friends, and I've certainly seen a lot of people reference them -- but common experience doesn't equate to fact. I'd love to see work that addresses the generalities with rigorous evidence so I can know whether to lean on them or not.

[+] jauer|13 years ago|reply
"They don’t know what texting during a meeting makes others think"

I ran into this recently while wearing my Sales Engineer hat. I use Evernote on my Nexus 4 to take notes on everything but it clearly gave off a negative impression. The looks of disapproval ceased after I started using a tablet and leaving the phone out of sight.

There seems to be a generation gap between people that fully use smartphones and those who view phones as just phones and tablets as a acceptable replacement for legal pads and laptops.

[+] snprbob86|13 years ago|reply
I'm pretty young and would consider myself on the "full use smartphones" side of the generation gap. However, I still think it's extremely rude to use a phone, tablet, and yes, even laptop, during a meeting.

There is a very noticeable difference in attention capacity between those who take notes with paper and those who use electronic devices of any kind. Devices with a screen tend to draw your attention even when you are not typing. More importantly, almost everybody can write while looking up and making eye contact, but very few people can type while making eye contact. Almost nobody can use a touch screen no-tactile-feedback keyboard without gazing off into the great glowing yonder. Even if you can type on a laptop while maintaining eye contact, your shoulders are postured towards your keyboard and not towards the speaker. Writing with a pen or pencil gives you much more upper body range.

[+] VLM|13 years ago|reply
Participants are required to have a consensus that meetings aren't a waste of time. You can do work and business tasks on either a phone or tablet, but the purpose of a meeting isn't to accomplish anything like that. How are you supposed to display primate dominance behaviors over a text message, or show your position in a hierarchy by demanding subordinate attendance?
[+] aroman|13 years ago|reply
From step #2:

"One thing that older employees often don’t understand about Millenials is that Millenials have been rewarded their entire lives for doing things as fast and as efficiently as possible. Video games, homework assignments, texting/chatting online, finding fun things in the far reaches of the Internet all rewarded young people for doing things incredibly quickly.

Very few, if any, points were given for taking time, looking at details, learning slowly. They have learned that mistakes can be corrected but that time is of the essence. If you need to change that line of thinking, you will need to explain to them why they should not value speed above other attributes, show them their are rewards for slowing down."

As a millenial, this really resonated with me. And I can verify with numbers (read: test scores) that this line of thinking is in many ways at odds with a lot the "conventional" 20th century.

[+] Tichy|13 years ago|reply
Why is it inappropriate to communicate about a job for a presumed friend via text message? I mean I think it would depend on the relationship, maybe the "kid" just judged it wrongly. Wouldn't calling be much more intrusive, for example?

Also, perhaps new generations really are not so keen on traditional employer/employee relationships. And I don't think they are the only way to get work done.

[+] VLM|13 years ago|reply
"presumed friend" Even worse from the article the kid is related to him AND is in his professional network AND thinks they're buddies. (Which aside from all this "hiring" stuff is going to make the boss/underling relationship a bit tough on both of them)

I am chronologically older than the article author but much younger in outlook. None the less, back in the day, I never wrote my dad a registered letter asking to mow the lawn for some gas money, or similar to my drinking buddies asking if they're hiring where they work.

[+] einai|13 years ago|reply
To me, the biggest problem of this guy isn't his use of text message, it's his attitude of entitlement "what do you have to offer me?"

I think that since the two have been hanging out regularly for half a year, it would be acceptable (to me, at least) to ask for opportunities available politely over text (email would be much better of course), but for him to make it sound like he's hot commodity and the author is the one who can't wait to hire him, is just plain silly.

[+] Anderkent|13 years ago|reply
I think in context (friend said there won't be full time job, but there may be some drudgework) the 'what you might be able to offer me' is 'what kind/how much work you have available', not 'what terms can you offer me'.
[+] stephengillie|13 years ago|reply
You think the author's entitlement complex is better? The kid was saying "I'm stressed and have no time, but I need the money so I'm trying to make time for you", and the author just scoffs at him. That's incredibly rude.
[+] njharman|13 years ago|reply
> Step 1. Make sure that what you think is inappropriate has a business reason behind it.

What is the business reason behind thinking text is in appropriate method of communication. I'd be willing to argue anything "in appropriate" doesn't have a business reason behind it. "In appropriate" is short hand for "in violation of social norms". And social norms vary by culture, social status, and tellingly, age.

I'm 42.

[+] angersock|13 years ago|reply
Texting is async, and probably easier than an email.

Then again, for an actual job interview setup, I would've written a polite email or called and tried to schedule something.

[+] jiggy2011|13 years ago|reply
It's interesting that some communication mediums are considered more "formal" than others.

SMS messages and emails are just ways of sending ASCII around, but one is considered more "official" than the other. Of course as time moves on these expectations change.

For example, in the early days of social networks it would probably have seemed crazy that serious businesses would be setting up profiles on these and giving them high priority.

Nowadays I am often surprised by the amount my cooler friends use facebook/twitter and the like for business dealings and job search.

[+] mikestew|13 years ago|reply
As a guy whose wife is trying to figure out what to do for my 50th birthday party, I would like to ask the author: WTF is wrong with you? A kid you see in person once a month sends a text about a job possibility that you proposed, and that calls for a snarky answer and a blog post bemoaning "these kids today"?

The author grew up without cellphones and social networks? I grew up with a party line (look it up) and no computer until I was 17, and I fail to see what the big deal is. It's not like it was some random kid off the street. For my personal tastes, I'd rather the kid text me than call me.

These kids today, making us real elderly curmudgeons look bad.

[+] milkshakes|13 years ago|reply
tl;dr: Millennials don’t have the same view on authority from above that seems like the natural world order to older employees

don't bother looking for examples of actual inappropriate behavior -- the only examples the author can come up with are text messaging instead of calling, and getting bored at boring meetings.

[+] run4yourlives|13 years ago|reply
FTFY: Millennials don’t have the same view on authority from above that is the natural world order

And therein lies the problem, I think.

The world is changing, yes. The people in that world that have changed however are still very much a minority.

[+] languagehacker|13 years ago|reply
I think the real jerk in this story is the author, since he abruptly decided that a person who believed they were friends had to bow and scrape to him once he started asking about a job. I'm roughly the same age as this guy, and I just think he's just being crotchety.

Maybe his spirit has been beaten down through years of happily taking people's BS at some fascist workplace, but not every company is like that.

_Your_ workplace culture isn't a good fit for this person. Quit speaking for the rest of us, dude.

[+] columbo|13 years ago|reply
http://www.hotel-online.com/Trends/CarolVerret/GenerationY_N...

> Eric postulates that because their earliest influences have been television and Nintendo, they are “stimulus junkies”, easily bored. They are skeptical with well-developed garbage detectors and desensitized, which means that respect isn’t yours by virtue of your title. Eric says, “They crave the limelight, having noticed that fame comes to many for simply being in the right place at the right time and they are blunt and expressive. The good news is that all of this stimulus has made them adept at multi-tasking, fast thinking, passionately tolerant in terms of diversity and astoundingly creative.” ~November 2000

[+] iguana|13 years ago|reply
TL;DR: get off my lawn!!!
[+] rileytg|13 years ago|reply
Wasting your time to write this article was the real mistake.
[+] ewest|13 years ago|reply
I agree - a thinly veiled slam against young adults and the changing nature of communications.

They're both somewhat in the wrong, yet the author should have been more mature in the approach as well as the blog post.

[+] CapitalistCartr|13 years ago|reply
I turned 50 last month. When I was young I loved doing things as fast as I could. Video games has nothing to do with it, obviously. It was youth and testosterone. This has nothing to do with Millennials, and everything to do with teenagers not knowing manners at all. I had friends when I was a teen who didn't know. If a kid knows good manners and doesn't use them, its simple to tell him to flip to the good stuff. If he doesn't, its nearly impossible, although I did see the Military did pull it off.