[soult]

When they get an abuse mail for your server, all they do is forward it to you. You then have 24 hours to fill out a form detailing what you did to stop whatever caused the abuse message.

If you ignore the 24 hour limit, it will just escalate the case to a support person, who then decides what to do. There is no automatic shutdown, especially not for multiple days.

[dabeeeenster]

This is not true. I've had automatic shutdown without warning. Had to send them some documentation/evidence of solving the issue before they would put me back online on a public IP address.

[Argorak]

I had a server shut down after it started scanning other servers from other hosters for vulnerabilities. Taking it offline immediately is what I would expect any sane hoster to do.

Not being available for resolution is a different thing.