[jzs]

I would mean it's never the users fault. In most cases it's poor design. Poor interfaces.

I'm not an apple fanboy but apple has clearly done something right in that ballpark.

If the user can't figure out how to use your software it's back to the drawing board and come up with a solution that the user understands.

On the same time it's a battle on which users you want to please the most. In the ideal world you have an interface that don't get in the way of either first time users or power users. But that is a pretty tough nut to crack.

Most non technical users has no clue what javascript is so asking them to turn on something they don't know what is in an unfamiliar environment is an uphill battle. Especially if it's hidden in some options in an options window full of tabs that has funny names for a first timer.

[benologist]

All interfaces are poor to people who don't know anything about the computer in front of them! The other day I pointed out to the mother of my daughter she can actually type in the address bar instead of googling every domain lol.