[adamlj]

About a week ago I got to experience Digital Oceans very tight suspension policy first hand. What happened was that one of the accounts I manage was suspended. I had to go through a very long and detailed validation process before they understood that they had done wrong (they admitted to doing an error and apologized). But when my account was activated again my droplet had been destroyed..

After some more time they managed to resolve this and I'm again a happy DO user but I wish that they take a look at their policies. Just the fear of knowing that they can shut you down by mistake for a day or two is bad enough to not use them. They should have a policy where they at least call you and talk to you before they do anything.

[erichocean]

These kinds of seemingly random suspensions at DO are starting to concern me. I've got a service with ~10K active users I'm migrating to DO as we speak, but man! I'm starting to feel like it might be professionally negligent to do so if they're trigger-happy with shutting down instances.

It'd be nice if DO had some way to communicate "hey, this VM matters to my business, PLEASE don't do anything stupid/automated without contacting me first", but that's probably too much to ask for the cost.

Gah. Back to AWS. This sucks. :/