top | item 6540644 Netflix employee raises the bar for awesome customer service 12 points| prateekj | 12 years ago |venturebeat.com | reply 3 comments order hn newest [+] [-] duncan_bayne|12 years ago|reply ... while pushing the W3C to endorse DRM in HTML5. They might have good customer service, but trying to break the WWW more than makes up for it. [+] [-] chrisgd|12 years ago|reply Very cool. I especially liked the "I'm an engineer, not a navigator" line and response. [+] [-] prateekj|12 years ago|reply Exactly! Big companies can learn a thing or two from this.
[+] [-] duncan_bayne|12 years ago|reply ... while pushing the W3C to endorse DRM in HTML5. They might have good customer service, but trying to break the WWW more than makes up for it.
[+] [-] chrisgd|12 years ago|reply Very cool. I especially liked the "I'm an engineer, not a navigator" line and response. [+] [-] prateekj|12 years ago|reply Exactly! Big companies can learn a thing or two from this.
[+] [-] duncan_bayne|12 years ago|reply
[+] [-] chrisgd|12 years ago|reply
[+] [-] prateekj|12 years ago|reply