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maximilian | 12 years ago

Shit. I use it often to fix my Mom's computer. Gonna have to find a decent alternative.

discuss

mhp|12 years ago

This is exactly why we created Copilot.com almost a decade ago. http://www.joelonsoftware.com/articles/AardvarkSpec.html It's still available and is free on the weekends.

jibsen|12 years ago

I have been using TeamViewer for this for some years. It works quite well, is localized so less computer literate parents outside US/UK have a chance of running it, and is free for personal use (even on weekdays :-P).

orf|12 years ago

Windows Vista, 7 and 8 come with "Remote assistance" which I find to be quite useful, get your mum to run it and (the gods willing) you will be able to access her desktop via it, without the need for extra software. I use it to fix my dads computer often.

drunkenfly|12 years ago

This won't work for me - my parents login as restricted user, and LogMeIn allows me to switch users when I need to.

I guess that £29/year is a small price to pay for that kind of feature.

michaelmior|12 years ago

TeamViewer is great for support like that. It's pretty easy to get even non-technical people to start it up and then they just read you a simple code and you can connect.

erikdared|12 years ago

What about Chrome Remote Desktop?