Thanks, that's very kind. As you say, it all hinges on every single one of their big mistakes being correctable now and avoidable in the future. Microsoft doesn't have to figure out how to be Apple or Google or what have you; it has to figure out what products they're missing and what the products they already do have has to do in the year 2014 to be relevant. That's not completely different from what they did in the year 2004, but it won't be solved by serving up what they had in 2004 either, nor by skipping to what they think is the endgame.
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