I'm not sure incompetence is the same as "doesn't handle every conceivable edge case." As the algorithms take over, "sorry, but you are an edge case we didn't get to" is going to be a common problem.
If it's all going to be handled by algorithms, there shouldn't be an appeals process. It seems like in this case "appeal" meant "automatically reprocess and reject again with a form message" until they got the media involved.
ceejayoz|12 years ago