[becomevocal]

You're in a great place as Founder / CEO / Developer of you're product to react to customers. Especially since your marketing to other developers.

Over time you may see your support landscape change.

10x (or even 2x, really) the support load and you'll find yourself unable to respond to everyone in a timely and considerate manner. Responses become quicker and you naturally don't spend as much time thinking about each request.

Eventually full-time support team members are brought into place and they become your conduit more often than not. That is unless you, as an dev + founder, stop developing the product at all and have a team to take over all those responsibilities.

But let's be honest, you like developing product! At the very least you will be involved deeply in it's evolution and market growth. Support becomes more of a top-of-the-funnel ordeal.

That said, I think if any CEO completely loses touch with the support channel it can be devastating to the company. For myself, I try and keep an open line between support (if you feel it is important, let me know) and setup personal calls with customers that have feature requests or intense feedback.