[mildtrepidation]

I agree, with the exception of "that's how it's supposed to be." As defined by who? Knowing what happened and understanding why makes deciding on a resolution possible. The suggestion that keeping those things vague is somehow desirable is hard to fathom, unless your perspective is that of an abusive employer who doesn't want to have to change his or her practices.

Human interaction is not black and white (don't read into that). While this situation will never be totally transparent to the vast majority of us, the necessity of working within our limited knowledge does not imply our knowledge should necessarily be limited.