[enscr]

> Amazon is out quite a bit of product and a lot of trust from me.

The product is still a drop in the bucket for Amazon. Hopefully some of you actions will trigger their fraud protection dept. to blacklist the address or maybe they think it's not worthwhile blacklisting a whole address with multiple suites for a tiny amount. Anyway, I don't think it's reason enough to lose trust in Amazon. As long as they got the honest customer covered, it's OK to lose some when you are running a business of Amazon's scale.

As @sdrinf mentioned, it's social engineering at play. Maybe they can raise the bar to placing phone orders/replacements. Or maybe they think, they'll lose more business by adding a teeny hurdle than gain on fraud recovery.

A times B times C equals X. If X is less than... we don't care kind of thing (Fight Club recall reference)

[darrenmc]

Amazon might not even loose money from this at all. It is common for retailers to charge these costs back to the supplier.

[enscr]

This is a logistics issue: shipping to an unverified address before receiving back the original product. Amazon should be solely responsible for it.

[MichaelGG]

Amazon almost certainly has many customers using shipping forwarders. In Central America, I see banks advertising cards with a US shipping-forwarding address, specifically to buy from Amazon.

Amazon would have to be taking in huge amounts of losses due to fraud to consider killing off all these customers.