After reading this article, I'm surprised to see that the guest house still has a high rating on Yelp and Google+. Our immediate response should be to post negative reviews based on the revelation that none of the other reviews are trustworthy.
EDIT: Yelp rating is no longer high, but there's still TripAdvisor and Google+.
Is it necessary to have used a service in order to comment on its policies? What if you just call a place and they are very rude, would it be ok to post that in a "review"?
I don't really see anything wrong with warning others that a hotel's policies are irregular and for people to be careful.
Just saying something such as "make sure you carefully read their terms before staying at this place or leaving a deposit, they are not standard and you could end up paying much more than you anticipated." might be justified, no?
Yes, I feel bad for the hotel, this could cripple their business, but it will probably make the news and encourage other hotels to review their policies. In the end the consumers (who are innocent) will be the ones who benefit from this.
That's true in a vacuum. However, the high rating they have is clearly unjustified since they have been extorting people to remove negative reviews. Some collective action against the gaming of the system is called for and, I think, ethical in this case. Try thinking of it from the perspective of their competitors that don't extort their customers.
I agree, posting fake reviews as an individual is as bad as what they are doing. I think the services should put a warning though. Something like this: "The reviews for this hotel may not be completely accurate according to some recent evidence and we are still investigating the case. Thank you for your understanding".
You misinterpreted my comment. Yes, it would be unacceptable to lie and say that we've all visited the hotel, but that's not what I'm advocating. I specifically said "based on the revelation that none of the other reviews are trustworthy." This isn't simply based on an article I've read. It's a public policy posted by the hotel.
I'm suggesting that people comment on a public policy. No more, no less.
Our immediate response should be to post negative reviews
"Activism" reviews are what make most online reviews useless. Please don't do that. And those who already have today do nothing but undermine their own reputation.
While the ridiculous penalty claim is outrageous and likely illegal, and their behavior on Yelp is unacceptable, everyone should always take a moment to understand where they're coming from[1]: In this case their gripe seems to be guests who did not specifically select the hotel, knowing what it was about, but instead had the hotel selected for them as members of a wedding party. Their issue is those people then evaluate and rate the hotel based upon it not being another type of hotel.
It's kind of a fair gripe, isn't it? If your normal business suffers because of a secondary business, you need to reassess costs of the second business. Now threatening a fine is hamfisted and simply stupid, but I understand why they want to do something.
[1] “Be pitiful, for every man is fighting a hard battle.”
If the hotel is receiving consistently negative reviews from wedding parties which are unfairly harming their business, then they should stop allowing people to book weddings there. That would seem to be a far more legitimate solution to the problem.
Please take a look at my response to danielweber. I'm not advocating that people post fake reviews. I'm saying that we should point out only what we know: some of the other reviews may be disingenuous because of the $500 fine. This is a public policy posted on their website. It's a simple matter of fact, not opinions.
danielweber|11 years ago
dm2|11 years ago
I don't really see anything wrong with warning others that a hotel's policies are irregular and for people to be careful.
Just saying something such as "make sure you carefully read their terms before staying at this place or leaving a deposit, they are not standard and you could end up paying much more than you anticipated." might be justified, no?
Yes, I feel bad for the hotel, this could cripple their business, but it will probably make the news and encourage other hotels to review their policies. In the end the consumers (who are innocent) will be the ones who benefit from this.
omni|11 years ago
baddox|11 years ago
egeozcan|11 years ago
Karunamon|11 years ago
hawkharris|11 years ago
I'm suggesting that people comment on a public policy. No more, no less.
personZ|11 years ago
"Activism" reviews are what make most online reviews useless. Please don't do that. And those who already have today do nothing but undermine their own reputation.
While the ridiculous penalty claim is outrageous and likely illegal, and their behavior on Yelp is unacceptable, everyone should always take a moment to understand where they're coming from[1]: In this case their gripe seems to be guests who did not specifically select the hotel, knowing what it was about, but instead had the hotel selected for them as members of a wedding party. Their issue is those people then evaluate and rate the hotel based upon it not being another type of hotel.
It's kind of a fair gripe, isn't it? If your normal business suffers because of a secondary business, you need to reassess costs of the second business. Now threatening a fine is hamfisted and simply stupid, but I understand why they want to do something.
[1] “Be pitiful, for every man is fighting a hard battle.”
Thriptic|11 years ago
hawkharris|11 years ago
unknown|11 years ago
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unknown|11 years ago
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