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freejack | 11 years ago

No, we're on the same page. My point is that you should never receive most of those email in the first place. If they don't get sent (because there is a functional email culture in the workplace) then there's no need for dysfunctional policy to remedy the issue.

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Nursie|11 years ago

Fair enough, and yes there is a lot of unnecessary email sent.

However I do think there are perfectly legit emails, particularly in a large organisation, that have a very limited shelf-life and qualify for both should-be-sent and should-be-auto-trashed.

Examples - "Are you still heading up that project?" "Hey, I have this tech issue, can you help?". In both of these cases a quick reply would be useful, but in a week's time it's likely the issue has gone away or the person is now so stuck they'll remind you about it.

I guess you could argue that email is not the appropriate comms method for those questions...