[jamesbritt]

I'm not surprised at all that a company doesn't want to refund you because of a political disagreement you have with them.

What's important here is how they handled this. A company can issue a refund anytime it likes, the ToS notwithstanding. Those are rules they made up.

Telling me that it is impossible to issue a refund is just lying. It's not impossible; it's very doable.

If they (or any company) deliberately choose not to issue a refund they should state it like that, in plain language, not pretend that they have no choice in the matter.

Likewise with botching my account downgrade; only after I pointed out there error did they restore the quota but then acted like it never happened.

It isn't simply the lack of a refund, it's the bogus way they did it. Actions like this reveal the character of a company.

[squeaky-clean]

>What's important here is how they handled this. A company can issue a refund anytime it likes, the ToS notwithstanding. Those are rules they made up.

The customer service representative you spoke to did not make those rules up. Unless you were speaking to the CEO of Dropbox personally, then yes, there is nothing that person could do. There may not even be a function of their support system that allows refunds. How do you know how simple it is for a CSR to offer you a refund?

[jamesbritt]

How do you know how simple it is for a CSR to offer you a refund?

I don't. So I asked the CSR to please pass my request on to someone higher up.

The response?

Nothing.

Zilch.

Not even the decency to tell me, "No."

I gather then that once Dropbox decides you're not a potential revenue source they can't be bother with even basic consideration.