[jamesbritt]

How do you know how simple it is for a CSR to offer you a refund?

I don't. So I asked the CSR to please pass my request on to someone higher up.

The response?

Nothing.

Zilch.

Not even the decency to tell me, "No."

I gather then that once Dropbox decides you're not a potential revenue source they can't be bother with even basic consideration.