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Testing a way for you to make purchases on Twitter

127 points| hornokplease | 11 years ago |blog.twitter.com | reply

118 comments

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[+] kordless|11 years ago|reply
There are exactly zero times I wished I could buy something from a Tweet with a button. Given that limited observation of buyer behavior, and knowing full well Twitter wishes to make profit, I'm assuming these buttons will be forced into my public stream somewhere, somehow. Some people on here think these buttons will be placed there by Twitter via ads, but I have another idea:

Provide a micropayment channel program where, when I retweet a purchase button, I get part of the revenue share. Use cryptocurrencies to implement the feature. See @tipdoge for reference.

[+] fudged71|11 years ago|reply
Yes, an affiliate marketing scheme like this would have a big impact

as well at turn the social network into a cesspool.

[+] mehulkar|11 years ago|reply
I'd be pretty likely to buy music off Twitter if it was released there exclusively. Come to think of it, I'd be highly likely to buy one-off items from Etsy, Gumroad, and Amazon through my Twitter stream as well.
[+] bentlegen|11 years ago|reply
You had everyone until "use cryptocurrencies".
[+] x0x0|11 years ago|reply
When I saw a band in the list of test clients, it sort of made sense. I wouldn't buy clothes, but spend $1 to get this soundboard boot of a song from concert X? I'd probably click that.

And now that I think of it, also books and concert tickets. One thing that frustrates me endlessly about fiction authors is they don't curate mailing lists. For whatever reason -- and they must have tested it -- amazon does not do a good job of informing you of new releases from authors you've purchased. I have a handful of authors I like enough that I buy everything they write. The smarter ones curate email lists to help me do that, but I think twitter often serves that purpose for authors and bands. So if they could sell me concert tickets or their new releases inline I may well buy.

[+] pavel_lishin|11 years ago|reply
> There are exactly zero times I wished I could buy something from a Tweet with a button.

But there are a huge number of times when a corporation has wished it could make it super easy for you to make a snap purchasing decision.

[+] samstave|11 years ago|reply
What if they were tickets to something:

"Announcing super concert 2,000 is open for ticket purchases! Click here now to get your!!! ONLY 5,000 slots available!"

[+] legohead|11 years ago|reply
You sound exactly like their target market, too! /s
[+] herge|11 years ago|reply
I'm going to guess you don't use the 'one-click buy' button on Amazon either?
[+] chton|11 years ago|reply
I'm actually impressed they found a way to monetize their platform that doesn't involve obtrusive ads. This seems like a good source of income for them and their clients, and as long as they don't force you to follow commercial accounts, it will be almost invisible to anyone who doesn't want to see it.

I'm cautiously optimistic.

[+] ricardolopes|11 years ago|reply
Exactly my thoughts. I think at this moment we are all so scared of possible future changes, always for the sake of profits against users' will, that something as simple and inoffensive as this is actually a pleasant surprise.

I hope they will be happy enough with the button's results to not jump to other, more irritating changes. And also hope that this is not just a door for some future ads spike.

[+] pionar|11 years ago|reply
No, it's ads. You can just now buy from the ads directly.
[+] patrickk|11 years ago|reply
One use case I can think of that might be suited to real time updates/shopping would be when a football/soccer team releases a new season shirt. I follow the EPL, there's always a huge fuss in the media when the big teams release their new shirt (not sure if this applies to American sports), if the images broke first on Twitter it could be a good source of sales.

The downside is that it would be quite one-off, the interest would die quickly.

[+] liotier|11 years ago|reply
> a way to monetize their platform that doesn't involve obtrusive ads.

Promoted Tweets are quite intrusive already...

[+] pinaceae|11 years ago|reply
it is a big conundrum if your core product, through its simplicity, is really great.

you hire all these product people, have all these investors, but any direction you can take the product actually makes it worse against its initial, great core use.

twitter as a protocol is on a level with smtp - a lucky strike, hitting a need, something for the ages. journalists, media, etc. love it. RSS on a whole new level.

but twitter as a product company? smtp is a not a profit model, you need to have real, closed products - hence the API limits, hence all this other bull. they have a narrow scope hit product and will kill it by making it broad. a little bit like google and search, put ads on it, done, the rest is noise driven by boredom and/or panic (we need to justify our existence!).

twitters design team is bigger than most startups - and for what? the whole slack team fits into the twitter reception area and covers how many platforms, apps, use cases by now?

you threw a lucky punch with a communication channel/protocol, but now you're stuck. aren't we happy that the smtp or unix guys as a whole didn't try the same. "monetize".

[+] pionar|11 years ago|reply
Twitter isn't a protocol. If it was, there'd be Twitter (the protocol) based services everywhere, and it'd be open and federated.

Twitter is a service. Services need money. It's a simple as that.

[+] chton|11 years ago|reply
Here's what the problem is: twitter isn't a product company. It's a service company. They didn't just invent a protocol, like the SMTP guys did, they provide a service for free. That means they need money to hire people, maintain servers, and survive in general. Even if they didn't want to make any money, if they never cared for profit, they would still need a way to have their service generate income.

I agree that it's a conundrum for them, but with this solution at least they're trying to do it in a non-obtrusive way that doesn't jeopardize the entire platform.

[+] ksk|11 years ago|reply
> unix guys as a whole didn't try the same. "monetize".

um.. UNIX started out as a closed-source commercial OS.

[+] abhimskywalker|11 years ago|reply
It would be interesting to see if content writers can promote their content through this to earn money through micro-payments. Likely Steps: 1. Capture attention in 140 characters. 2. Provide a good deal for the article/content at a small price

Just being optimistic about news, article writers. I guess we might soon see Economist stories with nice 140 character titles and eye-catchy pictures with a buy button to read full article, post which it's added to your twitter shelf. I wonder if this just might prove to be the payment mechanism needed for such content consumption. Somewhat similar to the app-store economy, twitter might become the content-store. Let's see...

Though I hope the dominant commerce part is kept as a separate tab perhaps like "Discover" tab, as I guess I wouldn't want to have my twitter stream as a series of ads. One or two "buy" tweets might be ok though I think... Will have to wait and watch how this goes.

[+] GregorStocks|11 years ago|reply
That sounds like it'd encourage misleading clickbait even more than the current Internet.
[+] fideloper|11 years ago|reply
I was thinking exactly this. While for purchases of multiple items in groups or of items which I typically research first (most things), smaller commodity or usually single-items purchases might make sense in this context.

One such thing would be an eBook or similar that you'd buy from someone you know or know of on Twitter.

[+] softbuilder|11 years ago|reply
See Chirpify[1], who has since pivoted. I don't know if that pivot was because of the idea or because Twitter decided it made more sense to be an ad wall than a platform.

I really, truly do not understand Twitter's thinking. I'm sure on someone's spreadsheet of imaginary numbers it looks more attractive to be a billboard, but Twitter had the opportunity to be a true platform. A platform gives you control. It's a longer-term play, but my goodness the opportunities missed. Including this one, which could have been in play years ago.

Whether people will actually use this feature is a whole other question.

[1] http://www.crunchbase.com/organization/sell-simply

Edit: Clarify first P.

[+] stdbrouw|11 years ago|reply
This is a little bit too hand-wavy to me. You mention only a single opportunity Twitter missed by not focusing on being a "true platform", and then you immediately hedge by saying that you're not sure people will actually use it.
[+] pbreit|11 years ago|reply
Advertising is way more lucrative. See $FB. HNers need to come to grips with the fact that advertising is by far the best way to monetize attention. And it's quite possible that will never change.
[+] kkl|11 years ago|reply
Not sure how happy I'll be with the pairing of this and Twitter's supposed new "Facebook"-style timeline. Time will tell.
[+] mkr-hn|11 years ago|reply
So that means people could eventually buy the ebooks I promote right from the tweet. Neat.
[+] dacort|11 years ago|reply
I think one of my favorite things about this is that it actually makes product information available in the meta tags.

<meta property="twitter:item:variant1:id" value="n6NDAWFNqjkNZftJWq0BQw==" /> <meta property="twitter:item:variant1:title" value="Small" /> <meta property="twitter:item:variant1:inventory_count" value=1 /> <meta property="twitter:item:variant1:price" value=75000000 /> <meta property="twitter:item:variant1:tax_category" value="included_in_price" /> <meta property="twitter:item:variant1:last_updated" value=1409259500000 /> <meta property="twitter:item:variant1:attribute1:text" value="Small" />

[+] WoodenChair|11 years ago|reply
It's interesting that they would not partner with Square somehow for this given @Jack...
[+] piyushpr134|11 years ago|reply
This could become big. Imagine celebrities tweeting buy link for their album or donation links when some calamity strikes or AMZN/Flipkart launching an exclusive deal/product on twitter or imagine launch of a new book/phone/car and tweeting buy button to prebook it. This could take impulse buy to a whole new level. Has Twitter finally found a viable business model ?
[+] Erwin|11 years ago|reply
I wonder if there's a way to generalize this so any text or image can have metadata about purchasing the exact product. Something like a shorter UPC but with a non-intrusive reader embedded everywhere offering you to buy the product through manufacturer-controlled channels (varying depending on what country you are in).

You "just" need to get enough users to install the scanning software; maybe the next iPhone will come with Apple Shopping that scans all text you see and all images for the metadata/watermarks. As it detected a product, the new second $ button lights up. Press down on it for a second, and the product information pops up (Apple Shopping knows your size/address/credit card already of course). Hold it down for a few seconds longer, and you've made your purchase. Don't, and a few weeks later maybe the seller gets to send you a 10% off coupon.

Actually, Amazon's phones might already have something like that, letting you scan a bar code in a physical shop but purchase from Amazon.

[+] pjc50|11 years ago|reply
Isn't this effectively the failed cuecat model?
[+] johnrob|11 years ago|reply
Any app/website with a large user base should probably add this feature. The main value here, compared to simply dropping an ecommerce link in a tweet (the current use case), is piggy backing payment and fulfillment on top of the existing twitter user account.
[+] mahmoudimus|11 years ago|reply
Would be interesting to see how these things develop -- fulfillment and payment processing are double-edged swords.

Bolting on fulfillment to a twitter-purchase seems like a lot of work, but as another commentator said, I'm cautiously optimistic.

[+] grayclhn|11 years ago|reply
Lots of people enjoy shopping, so this isn't as obviously bad of an idea as some of the comments here imply. Open question whether this will be more like "hanging out at the mall" or "watching QVC."
[+] brianbreslin|11 years ago|reply
This is the first positive move I've seen from Twitter in a long time as far as building a sustainable business.

[edit] I say this after having tried every single one of their ad products without any success.

[+] liotier|11 years ago|reply
Let's hope that the selling-out of Twitter will give a nudge to its open decentralized competitors... I'm not holding my breath, but who knows ? I still dream of an XMPP Twitter...
[+] pradn|11 years ago|reply
I don't think that Twitter's effort to monetize is directly equal to selling out. If the service's quality degrades significantly (too many pushy ads and buy buttons) then, I'd say it sold out. So far, I've found the ads fairly relevant and not too frequent.
[+] king_magic|11 years ago|reply
The question on my mind is this: how can this possibly make anyone any money, given Apple's 30% cut on in-app purchases? I seriously doubt Apple would give that up.
[+] j_s|11 years ago|reply
Interesting point - depending on how this is implemented, all iOS Twitter clients could already be violating the App Store guidelines!
[+] aapje|11 years ago|reply
My main concern is security. When Twitter stores your payment information it will be easy to buy something with a single click. But I've seen way too many Twitter hacking going on when I look at friends' timelines. If tweets like 'How I lost 100 lbs in 3 months! Click > bit.ly/youwillbehacked' can be posted without too much effort, these same hackers could buy stuff for free by just hacking into your Twitter account.
[+] blackaspen|11 years ago|reply
Twitter offers 2 factor authentication for account logins (SMS a code every time you login).
[+] Grue3|11 years ago|reply
Because buying a product based on a 140 character description is a thing that should be encouraged.
[+] weavie|11 years ago|reply
By the looks of it, clicking on the link brings you to a page with a lengthier description.
[+] ardahal|11 years ago|reply
A way to bet on a sport/game via Twitter would be an interesting thing to do. Couple of months ago, I actually looked for ways to do it around the Twitter's cards API but never managed to get beyond the initial thoughts of doing so.