[thomasknoll]

I answered something similar generally below to exelius. But, to answer a few of your specific examples:

- 90% of customer conversations occur via Intercom.io our hello@primellop address and all reply-to’s point there. And, generally the other 10% that come directly to me where it makes sense to have the rest of the team available to help, get cc’d into hello@ in my response.

- currently all our recruiting is inbound (mostly through angel.co) and I follow up with people there to schedule a call. Certainly some amount of external email around that.

- on the sales front we are definitely using email. Happy to play in their world and make it easy for them. But, again, most next actions and internal collaboration/communication moves to trello/hackpad/relateIQ

- all the services we use obviously send a bunch of email, that we sometimes need to respond to. But all of that is in a group email that most of us can dig through if we need to.

And, FWIW, I’ve had the opposite experience with email. I can handle the external communication OK… it’s the mess of internal email that has caused the most headaches.