[zoltar92]

Reserving and finding they oversold is one i've heard a bunch. deff working to change that. As for the tranny, was this something that happened at one of the "main brands" (hertz, avis) or a second tier one? and could the fear be solved by automatic free insurance?

[JOHN_JOHN_JOHN]

It's even worse when the vehicle you reserved days before isn't there, but there are several equivalent vehicles on the lot, and no other customers obviously waiting for them, yet the rental agents insist those vehicles aren't available. I've had problems with a well known national brand. The problem I had wasn't obvious unless going at freeway speeds. A replacement may have been available, but that would have cut into the rental time, which just isn't an option when there are places to be and things to do on a tight deadline. And I just can't trust these companies to honor whatever damage waivers or insurance they might offer. I don't want to waste my time arguing this crap with the foreigners who often work as agents at the rental counters.