[eksith]

And this, folks, is why taxi regulation is a thing. Of course, there is crime and corruption and they have their own variety of scams[1]. But what you won't see is a sweeping sense of impunity because if you go out of bounds to this degree so blatantly (and at regular intervals, it seems), a rather large hammer will come down on you and your union. Taxi drivers in general are well aware of this.

But a bunch of broexecs, who answer to no one, setting the tone for everyone else is unlikely to feel any need to change any time soon.

[1] http://www.nydailynews.com/new-york/tlc-22-000-cab-drivers-p...

[nemothekid]

So taxi regulations are in place to ensure faceless execs don't make mean remarks? Uber might not be startup of the month right now, but given the choice of excellent service for customers at the cost of a couple assholes in a boardroom somewhere versus crappy service while the execs try to please everyone, I'd choose excellent service every time. Ignoring the fact that, of course, taxi regulations don't stop people from being assholes; after all it has never stopped drivers from not picking up minorities.

[eksith]

No, taxi regulations are in place so this kind of nonsense gets your license revoked: http://www.theverge.com/2014/8/26/6067663/this-is-ubers-play...

[comrh]

I think regulations have more to do with the drivers not taking you on 20 mile detours, trying to sexually assault or yelling at a cancer patient (all Uber stories).

[moab]

I think what'll come out of this entire experiment is something very, very similar to the current taxi industry - simply with better apps and dependability, and I will not complain at all. A little part of me suspects that this will not be Uber (at least in America, where the regulatory blockade feels really impenetrable as an engineer), although at this point it's anyones game.

[eksith]

My honest hope when I first heard of Uber was that it would give a huge wakeup call to the industry. Let's face it, America is a service industry and many of its services suck. The attitude is marginal at best, horrifying at worst. I hoped this level of customer scrutiny on performance would bring it up to the same level as in Japan.

I'm still hoping someone will make it happen. Or rather, perhaps an entire army of services will make it happen as we've seen, a de facto monopoly, yields terrible results.

[krrrh]

Über's ran into legal problems in Germany, but a city like Berlin has a very same regulatory system. Taxi licenses are available at a reasonable processing charge, drivers have to be licensed for driving skill and commercially insured, and the majority of drivers are single or a few car small businesses. Also, the cars are plentiful, inexpensive, clean and modern (there's some variery, but a random hail will usually net a Mercedes with leather seats). It's mostly what Uber says they want, except that if they play by the sensible rules here then they don't have any competitive edge.

There are multiple apps like mytaxi which add a layer of usability, estimated pick up time and cost, pay from app, interactive maps, and driver rating.

[prawn]

Why haven't taxi companies done this themselves to see off the upstart competitors?

[gonzi25]

The Taxi drivers in Seattle protested by blocking downtown traffic in their cabs on multiple occasions when the Uber/Lyft vote was going on. Uber and Lyft are now capped at 150 cars each.