I have Google Fiber in Kansas City, and I've been incredibly happy with customer service. Especially after dealing with Time Warner for a couple years, I was extremely surprised and pleased with Google's support. I've had a couple of minor issues, and each time I've called in the people I've talked to have always been friendly, knowledgeable (about their product but also technically), and helpful. They've sent a tech out twice and ditto for each tech - they both showed up on time, listened to what I had to say, and solved the issue. 10/10
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