[jteusa]

THANKS HACKER NEWS!!!

Tons of great feedback received, summarized below:

- Explain the service better (i.e. we're not a chat software)

- Answer the main question directly (i.e. how can you possibly know enough detail of the business to answer visitor questions)

- Answer a few other basic questions (chat system included, 24 / 7, etc.)

Here's what I've done so far:

- Revised headline to (as of 12/24 am) "Website Chat Support, Done For You", and also sub headline- will tweak it a bit

- Added FAQ section to the page

- Revised testimonials (with approval of course) to speak more to the main question of "how can you know enough about my business?"

- Included REAL EXAMPLES of chat lots to show how this is working for a diverse group of clients

- (coming soon, recommended by a HNer that I can't find the name of in my logs - comment here for credit) I'll be testing the impact of changing entire focus of home from "here's what we do, it works, here's why, blah blah blah" to "Test Us Out on Your Site Right Now" using the preview feature that pops up our chat on your website right away (i.e. you're connected directly to me via chat). We got bombarded from HN traffic (yay!) but I think that could work REALLY well if I streamline it a bit (and make the feature looks better of course - hacked quickly).

In short, THANKS for all your feedback. I'm taking action as fast as I can (got quite a few customers, so building some backend stuff as we speak) and wanted to say thank you!

Happy holidays!