[vwelling]

As long as it's just a better product, there will always be those willing to pay a little more. Even if the product is part for part the same as a competitor's, better customer service might still warrant a premium price. Not having to go through the hassle of dealing with a horrible RMA process for example, is worth the extra money to me.

The nice thing about customer service, is that its monetary value is very hard to quantify, making objective comparison difficult. So there's always room to charge extra.