I just had an awful experience with Airbnb a month ago. I rented an apartment in Maui for two nights. We arrived really late in the night. When we were in the apartment, we found out that it wasn't cleaned. Used bed sheets were on the floor and still on some beds, tables were dirty. The host obviously forgot to clean it. I contact the host, but couldn't get hold of him, since he's in another time zone. I called Airbnb and send them pictures of the place, and asked what to do. The Airbnb support guy basically told us that the apartment was clean enough to stay for the night, and we have to resolve the issue with the host ourselves. That was the first time I have talked to Airbnb support, and the experience was just awful. We ended up staying at hotel for that night on our own dime, but the host was kind enough afterwards to refund the booking fee.
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