[panamafrank]

I joined AirBnB as a host when it transitioned from being an A to B crowd thing into a general mass public service with all the warts and inconsistencies with hosts and guests that brings.

There has to be some magic filter introduced (other than good judgment) to clean out the desperate or greedy hosts monetising their sub standard assets & another to filter the rude or plain vandal guests.

On the plus side, if you complain to AirBnB you're treated like a prince!

[siberianbear]

I'd like to hear your story about AirBnB customer support treating you like a prince. They once made a mistake billing my credit card and the customer support was atrocious. I had to file a chargeback with my bank to get any justice.

[panamafrank]

Wow, that's totally opposite to my exp.

I was in Krakow for unsound festival and i needed a place to stay super late minute, all that was left was this one plausible place south of the river, looked nice, okay reviews but in hindsight there were some mentions about about privacy etc. when i turned up late at night the room was not a private room but a couch in the kitchen and the actual tenant of this one bed flat was completely not cool with his landlord renting out the couch like this. so after one awkward night in krakow i rang up AirBnB, they refunded me the whole amount and gave me €50 credit.

My scenario was common i expect so it was very one-to-one with the rep, you must have gone from pillar to post.

Airbnb use Adyen for their payment processing which is a pile of shit when it comes to dev support imho.