Ankurkkhuran's comments

Ankurkkhuran | 9 years ago | on: India's Flipkart Has an Amazon Problem

This is the correct answer. It is not discount or catalogue that is making Flipkart bleed, it is the customer service provided by their competitior. Amazon commitment to keeping customers happy is praise worthy. Many people do not buy very costly items from flipkart (namely phones, TVs, etc) because they are not really sure whether the return policy will hold and when will they get refund where as on the other hand, faith in Amazon is unshaken and people generally prefer it's platform for buying. Less I talk about Snapdeal, better it is. Snapdeal is not going to survive this war, Flipkart might. Almost nobody I know buys from Snapdeal because of their subpar customer service, though I agree that the sample set is not very large here.
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