AnotXOR
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8 years ago
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on: Hewlett Packard Enterprise Is Said to Plan About 5k Job Cuts
Warning: Rant coming.
Will MicroFocus retool their software support pipeline? I hope so, because I'm starting to advocate we drop all their software because their first line of support is utterly incompetent. For example, I had to submit a ticket recently about a product we use. On the form, I selected the closest option to the software we had, say Product X, though my exact product wasn't listed. My inquiry was extremely specific and could only possibly be about one thing. Yet the first tech just threw the ticket back at me asking "can you clarify what version of product X you're on?"
It made absolutely no difference what version of PRoduct X I was on, so I wasted a good 48 hours so far. Then I wasted another 48 hours educating this person on what the product I was using even did.
If you need enterprise support at this point with HPE/MicroFocus, you have to escalate your tickets immediately and act pissed off or you certainly will be by their inept first line because they make it rather difficult to actually get someone on the phone that knows their own products.
Edit: To be clear, this happens with everyone I've ever met that has to engage HPE software support. I'm genuinely curious if anyone has any positive experiences because I've yet to encounter one myself or by proxy.
AnotXOR
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8 years ago
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on: Trump Strategic and Policy Forum, Which Included IBM and GM CEOs, Disbands
We're at peak activism today and corporations are the primary targets. My guess is those CEO's were flooded by "concerned customers" who were probably as fake as so many twitter/facebook bots.
AnotXOR
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8 years ago
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on: Intel CEO leaves American Manufacturing Council
That's racist? How is pointing out an ongoing bloodbath in Chicago, where most victims are not well-to-do fellow "white supremists", racist? To be fair you have to admit Trump has a lot more on his mind than just one white supremacist rally and he's been trying to get involved in Chicago's violence since before the election.
AnotXOR
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8 years ago
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on: Intel CEO leaves American Manufacturing Council
For those of us who don't follow his every twitter move, which tweet are you referring to?
AnotXOR
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8 years ago
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on: Intel CEO leaves American Manufacturing Council
What is true and fair is that Obama failed to condemn numerous left-wing violent acts and so far Trump has condemned all of the ones that the media attributes to the right, and the left for that matter but that's probably a negative to many posters here.
AnotXOR
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8 years ago
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on: Intel CEO leaves American Manufacturing Council
Proof?
AnotXOR
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8 years ago
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on: Google cancels domain registration for Daily Stormer
Your rationale is exactly what every dictator throughout history has used to protect their power. Every, single, one. You either have free speech and allow all to express their ideas unfettered, or you will end up in a dictatorship sooner or later, guaranteed. To be clear, i'm talking about expressing ideas like "men and women differ biologically" and not speaking about threats/fighting words. Once you start punishing people for their ideas you're on the road to dictatorship, at least if every dictatorship in history is any guide.
AnotXOR
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8 years ago
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on: Google cancels domain registration for Daily Stormer
Are you suggesting that freedom of speech is what allowed or was necessary for the Nazi party to become what they were?
AnotXOR
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8 years ago
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on: Playing action video games may be bad for your brain – loss of grey matter
Wondering this as well. Most games do use spacial memory although some shooters are pretty mindless and navigating requires very little thought or effort (think Diablo 3's more linear maps where it's see enemy, shoot, move forward, see enemy, shoot, move forward, etc).
It seems to me like games like Portal / Talos Principle / Amnesia would rely on spacial memory more than most games out there. Can anyone confirm or deny if this hypothesis is correct?
AnotXOR
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8 years ago
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on: Disney acquires own streaming facilities, will pull Netflix content
There are so many subscription providers now on Amazon it's ridiculous, although it seems we're moving much closer to true ala carte options than with traditional cable.
AnotXOR
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8 years ago
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on: Google Fires Employee Behind Controversial Diversity Memo
That leads to my point, questioning one is tantamount to questioning it all, which is unforgivable and intolerable. You can see this by how many have hallucinated stances that the writer didn't even make.
AnotXOR
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8 years ago
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on: Google Fires Employee Behind Controversial Diversity Memo
I think everyone is looking for the offense in the wrong places. The reason he got so many angry responses is because he didn't explicitly celebrate the left wing tenants of equity. He questioned the tenants in very reasonable places and that was all that it took. Scary times, these.
AnotXOR
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8 years ago
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on: Google Fires Employee Behind Controversial Diversity Memo
Calling your opposition Hitler makes you a pretty strong candidate for sympathy votes. You may not get Hitler assassinated, but you might just get a few programs through that much easier. Think about it.
AnotXOR
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8 years ago
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on: Battle for the Internet
Why do the ISP's even care then? To get that extra $10 or $20, they will with 100% certainty raise everyone's prices then instead of just the high consumers. I absolutely hate the idea of having to pay extra for bandwidth-intensive sites but let's not be under the illusion that we aren't already paying for it, including someone's grandma who only emails and very light browsing, so she's subsidizing my use of Youtube and Netflix already today.
AnotXOR
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8 years ago
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on: Battle for the Internet
I totally agree but the rub is that I don't understand the FCC's previous action or the implications of the latest foray by Congress. Most of what I read or hear has that "john oliverish" smugness and non-specificity that a previous poster mentioned and you can't really learn anything from that unless ignorance is bliss to someone.
I'll be seriously disappointed though if I end up having to pay for Internet like we do for Cable channel packages today. I'll be seething with rage most likely. So if Net Neutrality keeps that at bay, and still allows ISP's to profit from the top 100 bandwidth consuming websites, I'll be happy. Like many others though, I have little actual clue as to what is going on due FUD, political natures, grandstanding, and the ignorance of the media themselves.
Will MicroFocus retool their software support pipeline? I hope so, because I'm starting to advocate we drop all their software because their first line of support is utterly incompetent. For example, I had to submit a ticket recently about a product we use. On the form, I selected the closest option to the software we had, say Product X, though my exact product wasn't listed. My inquiry was extremely specific and could only possibly be about one thing. Yet the first tech just threw the ticket back at me asking "can you clarify what version of product X you're on?"
It made absolutely no difference what version of PRoduct X I was on, so I wasted a good 48 hours so far. Then I wasted another 48 hours educating this person on what the product I was using even did.
If you need enterprise support at this point with HPE/MicroFocus, you have to escalate your tickets immediately and act pissed off or you certainly will be by their inept first line because they make it rather difficult to actually get someone on the phone that knows their own products.
Edit: To be clear, this happens with everyone I've ever met that has to engage HPE software support. I'm genuinely curious if anyone has any positive experiences because I've yet to encounter one myself or by proxy.