To put it another way, some people want to do the minimum they can to get paid and don't get any kind of fulfilment from their work. Couple this with the prevailing management practice of "man hours" scheduling[1] and the reason for the resentment described becomes obvious.
On the subject of "common sense" always trumping science I suggest reading the examples linked from http://en.wikipedia.org/wiki/Counterintuitive
[1] The line is usually "Well blah managed to process 200 forms while you only managed 150, why are you so slow?". The debate the advisability of this method is another question.
On the subject of "common sense" always trumping science I suggest reading the examples linked from http://en.wikipedia.org/wiki/Counterintuitive
[1] The line is usually "Well blah managed to process 200 forms while you only managed 150, why are you so slow?". The debate the advisability of this method is another question.