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ThatAdamGuy | 11 years ago | on: Get away with Google Flights

Hi Nicholas_C -- just wanted to reassure that we don't mark up anything, tack on any extra charges to a passenger's flight purchase, etc.

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

Hey radiorental, if you're seeing a persistent issue with a particular city pair, please let us know via Google Feedback. On Flights, click Help, then Send Feedback. We read this stuff and while a lot of issues aren't simple quick fixes, we're hardcore about comprehensiveness and accuracy re availability and prices!

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

yekim, we (working on Google Flights) hear this again and again. AAAAAAAGH! :o

I hope you're enjoying the service, and we'll see what we can do about getting out the word a bit better ;).

P.S. -- You'll be amused to know that -- seriously, just today -- I was telling a colleague about this cool thread on HN, and he said, "Wait... hackers? Wha... huh?" I guess he also has work and a family life :p

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

IshKebab, we really do work hard to make Flights fast (the amount of data we have to keep cached is pretty insane, IMHO!); thanks for the kind words!

re searches... it's our hope that -- for most folks and most cases -- our filters + our tips will suffice. But if there are specific power features you're looking for, let us know via the Feedback option and I'll do what I can to bribe, er, win over my teammates :p

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

Assuming you're on google.com/flights, I'm fairly sure that using a VPN, changing your IP, flushing your cookies... none of that should change the availability and pricing you see on Flights.

And no, don't bother trying to time your bookings. It's kinda like the stock market; trying to beat the market, er, optimize your flights purchase time is likely to lead to sorrow and regret. From the research our Google Flights team did recently, we found that if you wait a week, on average you're gonna pay more for the same flight.

And no, we didn't see any universal discount on Tuesdays, either ;)

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

spinchange, thanks for the love!

Short answer re price discrepancies: it's complicated. It's absolutely in our interest and the airlines' interest to get pricing 100% right, and we do work really hard to eval and improve on this.

One situation that can happen is that an airline has, say, 3 seats remaining at one fare and 1 seat remaining at a cheaper fare; when you selected the flights or immediately before, that 1 seat was still available, but by the time you click through, it's not, so you get the pricing for the fare with 3 seats left.

One of the things that's amazed me in my flights education after joining the team is just how super-dynamic pricing is.

No, to my knowledge it's not based on your referrer or cookies or anything like that ;). I'm just talking -- person-independent -- pricing from hour to hour.

On a related note, I used to think that airline pricing was pretty capricious and random; now I realize that the airlines hire some of the smartest folks to develop pricing strategies, and nothing is left to chance ;).

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

Hey everyone, just spotted this thread and was really happy to see all the comments about Google Flights. Though I've been at Google for nearly 9 years, I'm pretty new to the Flights team, so there's still a lot I'm learning... but I'll try to tackle at least few questions below :)

(I'm also both an oldtimer and newtimer to HN; long time lurker, and I opened an account ages ago, but sorry I've not been active here before!)

ThatAdamGuy | 11 years ago | on: Get away with Google Flights

Hey solve, I thought the exact same thing you did! But then -- as someone who recently joined the Google Flights team -- I helped lead some research that included this topic... and was honestly surprised to find that about 40% of the folks searching on Google Flights DON'T pick the cheapest flight.

Price, certainly, is still a huge factor in folks' decision, but convenience plays a very significant role. And, from anecdotal evidence (not part of the same research), brand loyalty is definitely a factor as well (a very price sensitive travel blogger I know still prefers to fly on American, for instance).

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