I am surprised after reading a lot of comments here (not all), that I have not seen any discussion of Cognizant and their role. I am no fan of Facebook and I believe that they have significant responsibility here, but the contractor is, imo, the party directly responsible.
These people do not work for Facebook, and we don't know the nature of the contract in play. Are they paying per person, or a lump sum for some capacity at some accuracy rate. If Cognizant automated all of this would it be accepted under the contract?
Anyways, I don't want to shift focus away from Facebook so much as wanting to recognize the contracted call mpanies like Cognizant (which is what the whole article is about btw, with some comments referring to Facebook). Accenture and Cognizant really shouldn't escape the scrutiny just for being overshadowed by a bigger name.
These people do not work for Facebook, and we don't know the nature of the contract in play. Are they paying per person, or a lump sum for some capacity at some accuracy rate. If Cognizant automated all of this would it be accepted under the contract?
Anyways, I don't want to shift focus away from Facebook so much as wanting to recognize the contracted call mpanies like Cognizant (which is what the whole article is about btw, with some comments referring to Facebook). Accenture and Cognizant really shouldn't escape the scrutiny just for being overshadowed by a bigger name.