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andrewgjohnson's comments

andrewgjohnson | 7 years ago | on: Apple iPhone Supplier Foxconn Planning Deep Cost Cuts

I think the reason has nothing to do with the iPhone 8, 8 Plus, X, XR or XS. I think the reason has to do with 2 back-to-back iOS updates that didn't hugely slow down my iPhone 7 Plus.

I'm used to really wanting the newer iPhone when I update iOS 12 months after buying but the last 2 updates haven't fit that mold.

andrewgjohnson | 8 years ago | on: Google’s Pixel Buds won’t change the world

Did anyone really thing Pixel Buds were going to be the must-have headphones for everyone? It was a cool example of applied technology that grabbed a bunch of headlines and gave people something to think about (what if I could talk to everyone regardless of language?)

The slides in the office are there to get press; the earphones that are clearly not going to be a huge seller are there to get press.

andrewgjohnson | 8 years ago | on: Update: We Will Replace Your Logitech Harmony Links

The worst part about this whole thing is the lack of clarity (or a simple landing page) describing the difference between a Logitech Hub & Logitech Link. I've had a Hub for years and didn't know the difference; had a hard time the last week or so determining whether I was affected or not.

andrewgjohnson | 11 years ago | on: Startup Solidarity

I like the post but I think you're incorrect on cause. I don't think it's a matter of how large or small the provider is; I think it's a matter of empowering customer support reps (a rose by any other name: the people you talk to on behalf of providers.)

When the rep has the ability to make decisions and give these small deals I think they often will and your blog post is the reason why: it's not hard to see that the discount was relatively minor (I imagine you're not breaking the bank with your monthly GitHub bill) and by giving it to you their downside is the small temporary discount while the upside is a nice blog post praising them and lock-in loyalty for the rest of the life of your company.

Big company example would be Amazon. Every time I have an issue and email them I am amazed by how reasonable they are in the first email. No "here's a bad offer and I'll go talk to 'my boss' about a better one only once you yell at me", no "sorry you should have read the terms of service" but rather "here's the obviously reasonable solution, have a nice day sir"

andrewgjohnson | 11 years ago | on: Google Domains

Continues to surprise me that there isn't some kind of registrar service as part of the suite of services provided via AWS. I suppose ditto to the Google Cloud platform. This is great, I'm especially drawn to the built in "up to 100" email aliases. Sounds like it may only cover the receiving of @your_company.com emails and not sending but definitely a nice start, particularly in a Google Apps is pay-only world.
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