arisa_a's comments

arisa_a | 5 years ago | on: Retool Raises $50M from Sequoia

Full disclosure: I’m co-founder and CEO of Internal. The biggest difference between Internal and Retool is that Internal is designed for everyone (engineers and non-engineers) whereas Retool is designed for engineers. Both are legitimate approaches - just depends on what you’re looking for.

My co-founder and I have led several product and engineering teams at tech companies - and have experienced first hand the struggles of building and maintaining internal tools. We believe that empowering product teams, operations teams, IT teams, etc. to build and update some of their own tools would speed the business up, and free engineers to focus on bigger things.

Set up is lighting fast and you can customize and update your tools whenever you want.

We also provide developer tools as well. You can read/write via API, manipulate data with javascript, and more. We’re making some big investments in this area.

arisa_a | 6 years ago | on: Ask HN: What have you built with no-code tools?

For no-code internal tooling, have you checked out Internal? https://internal.io/

It doesn't require code or SQL knowledge - so anyone can build/update their internal tools. You can hook it up to your database and/or business apps like Google Sheets, Salesforce, Hubspot, and Strip in a few minutes. You also have the option to add http services, graphql endpoints, or custom SQL queries as well - which turn into reusable building blocks that anyone at your company can use to build internal tools.

Full disclosure: I'm one of the founders. I'm not a developer, and I use Internal to build all of our internal tools. Some example tools we've seem people build:

1. Support lookup tool: Allows customer service reps (with permissions) to quickly view relevant data from your company database alongside ticket details (e.g. from Zendesk of Hubspot) in order to resolve customer issues quickly

2. Refund tool: Allows anyone (with permissions) to view customer orders from your company database, view previous Stripe payments, and issue refunds - all from one tool.

3. Onboarding tool: Allows anyone (with permissions) to quickly check the status of customers who are onboarding, review information, and create/update records.

4. Cross-datasource CRUD tool: Allows anyone (with permissions) to create, read, update, and delete data across your company database (e.g. PostgreSQL, MySQL, MongoDB, Firebase) and business apps like Google Sheets, Salesforce, Zendesk, Hubspot) — in a single interface.

5. Data mapping: Allows anyone (with permissions) to view data from multiple tables (or even systems) side by side, and map records together.

6. Easy CRM integration: Allows anyone (with permissions) to use data from your company database to quickly create a new lead or opportunity in Salesforce or Hubspot.

arisa_a | 6 years ago | on: Console-as-a-service eliminates need to build tools for customer-facing teams

I'm a co-founder at INTERNAL. My cofounder and I spent years at multiple tech companies building internal tools (i.e. admin consoles) for non-technical teams to interact with app data they need to service customers. We found that most companies never spend enough time and resources to build these tools well, and most engineering teams would rather spend time building their customer-facing product vs building/maintaining internal tools. We launched INTERNAL to eliminate the need for eng teams to build these tools all together. Would love feedback.
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