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brownrout | 3 years ago | on: Launch HN: Frigade (YC W23) – Faster, better product onboarding

If there's one main point, I think it's this from their website: "Userflow works as a layer on top of your app, containing tooltips, modals, buttons and more."

We don't "sit on top of your app." We're built into your actual app natively which makes it easier to build for both quality and any custom functionality you need.

brownrout | 3 years ago | on: Launch HN: Frigade (YC W23) – Faster, better product onboarding

1. We've not focused on mobile right now, but you can see the original RN package we built here (https://www.npmjs.com/package/react-native-onboard). For pricing, we're still figuring that out, but it would be competitive with Appcues e.g. free trial and starting around $299/mo

2. Thanks for the feedback. We'll get the docs live ASAP.

3. When we say native we just mean it's not a janky iframe or web view, it's actual React Native code.

brownrout | 3 years ago | on: Launch HN: Frigade (YC W23) – Faster, better product onboarding

For sure. Right now it's mostly CTOs and engineers who are excited about Frigade. The product people and customer success folks we've talked to tend to care less about how it gets built, and moreso that it's built well and fast.

I like the suggestion you gave on how we can frame Frigade. It's a way to finally prioritize better onboarding, and self-serve access to the related data, without committing too much development time.

brownrout | 3 years ago | on: Launch HN: Frigade (YC W23) – Faster, better product onboarding

Thanks for taking the time to write this all up.

- Agreed it's meta and could be more clear if it were entirely for our own website, or entirely contained within the fictional website at the top. Will keep this in mind for our next pass of the website and demo.

- Yikes. Not great when our tool that helps with usability is confusing to use. In this case, to get credit for step 2, you need to tap on Activation which has a little blinking blue nudge. Sounds like it may be too subtle -- a full on tooltip may make that more clear.

- Yeah, I believe Acme's widespread usage stems from its inclusion in Road Runner. https://en.wikipedia.org/wiki/Acme_Corporation We're trying to target a global audience, so like the idea of switching to something like "Example.org"

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